5 Replies Latest reply on Oct 24, 2011 8:23 AM by Peter Spier

    I can't create any new documents in indesign, or open existing ones.

    Solenoid belle

      Hi

       

      I have had problems with Indesign since I got a new MacBook Pro this spring.

      When I launch Indesign, it gets stuck as soon as I try to open a docuement or create a new one.

      I get the spinning ball forever and ever until I force quit.

      Then I get an error report but I can't se any other error dialoges.

       

      I had this problem both with CS5 and CS5.5.

       

      The other applications of the Master Collection suite works though.

       

      I am now running a trial because I don't want to buy it if it won't work

       

       

      My computer is a MacBook Pro

      Processor  2.2 GHz Intel Core i7,

      Memory  4 GB 1333 MHz DDR3,

      Graphics  AMD Radeon HD 6750M 1024 MB

      Software  Mac OS X Lion 10.7.2 (11C74)

       

       

      My old computer was about the same, just a year older, but it had less processing power.

      I had no problems running Indesign on that one though.

       

      Things I tried:

      I have tried to restart it in safe mode, with no results.

      I wanted to try to delete the preference folder but with Lion I can't understand how I get to it (and since I never been able to use Indesign on my computer - would it matter?).

      I have saved a error report but I guess I shouldn't post it here- it is 129 pages long

       

      I would love to get some help - I am not very techy though, so I would love some really descriptive help