My team is having trouble with captions during the recording of a session using the Sungard Banner software. Banner is a product that runs on Oracle.
Below is a screen shot of the caption text Captivate records when recording steps in Banner. In the example, instead of capturing, “Click on Next Block,” it captures “Select Oracle Developer Forms Runtime- Web: Open/SIAINST.”
There are some on the team who claim to have seen a similar problem with other Oracle-based products, but we're not 100% sure about that - memories can be fuzzy.
We are also in a development environment for the Banner product, if that has any impact.
Any insights would be greatly appreciated - otherwise we need to go in and hand-edit all the captions. (Lots and lots - multiple Captivate recordings).
Becky
1
Reply
Sorry Becky
It is what it is. And the unfortunate fact is that what it is is a pretty decent shot, but it is far from perfect. Heck, Captivate doesn't even capture and recognize some of its OWN dialogs correctly.
The only workaround I'm aware of is to edit the captions afterward.
Cheers... Rick 
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