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1. Re: Adobe ID profile for non-US residents
Jochem van Dieten Oct 20, 2011 10:01 AM (in response to Rhiannon Miller)That is not supported: http://kb2.adobe.com/cps/167/tn_16721.html#main_update_account
Register a new account.
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2. Re: Adobe ID profile for non-US residents
Rhiannon Miller Oct 24, 2011 1:56 AM (in response to Jochem van Dieten)Thanks, I've done that now. I'll see if Adobe will let me delete this account so I can associate this email address with the new account.
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3. Re: Adobe ID profile for non-US residents
Claudio González Oct 24, 2011 3:19 AM (in response to Rhiannon Miller)Rhiannon Miller wrote:
Thanks, I've done that now. I'll see if Adobe will let me delete this account so I can associate this email address with the new account.
From previous answers from adobe-admin, I would say that unfortunately this does not seem to be possible.
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4. Re: Adobe ID profile for non-US residents
Rhiannon Miller Oct 24, 2011 6:03 AM (in response to Claudio González)Thanks for letting me know. Sucks a bit though, because I created this account when I registered some software and wasn't given the option to choose my country at that point.
The country should be an explicit option when creating the account, not just relying on which country's website you came in through.
It should be possible to change the country after account creation (I see no reason why not).
It should absolutely be possible to delete an account (and preferably without having to contact a sysadmin either).
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5. Re: Adobe ID profile for non-US residents
Claudio González Oct 24, 2011 6:57 AM (in response to Rhiannon Miller)It seems I misunderstood you. What I think is not possible is merging both accounts. Deleting one of them also seems to be not possible.
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6. Re: Adobe ID profile for non-US residents
Jochem van Dieten Oct 24, 2011 7:22 AM (in response to Rhiannon Miller)The FAQ used to say you had to call the helpdesk to change the country. You could call and try.



