I have exactly the same problem. Email Adobe support today. Wait for the answer.
Hopefully, someone will be able to help.
I read this thread, and I am pretty sure that someone would have activated
the iRiver demo unit before it was sold. I presume that t 'adozo' is
saying that he bought a demo unit - or one somebody else used.
The solution may be with the iRiver folks - not the Adobe folks - because
the authorization/registration process with iRiver is when a user ID is
established and linked with the unit.
Hope this helps!
Have you tried the newest iRiver firmware version 1.28?
First I deregistered iRiver in Adobe Digital Edition (Ctrl-Shift-D on Windows, Cmd-Shift-D on the Mac), then installed the new firmware. After that just register again as from the beginning. Works like a charm.
Yes, updated to firmware version 1.28. That was the 1st thing I did.
Then I authorized my iRiver. ADE had been installed way before I got
iRiver. It has a couple library books there. I hoped to read them on
iRiver. After I read this thread and another one at
CtrlShiftE and CtrlShiftD to de-authorize both my computer and the
device. Then authorized both and had to download books again, deleted
previously copied books from iRiver and copied fresh copies. No luck.
Don't know what to do next. Emailed iRiver.
Oh, that's worrying. I really hope you'll get help from iRiver.
Just want to mention that I read somewhere that it's important that iRiver has same time as your computer, but you've probably already checked that too.
And now I just remembered my steps. I first rolled back to original 1.0 before I de-authorised, then upgraded to 1.28 and registered again. Don't know if that could make a difference.
iRiver responded with the suggestion to reinstall ADE, which I did and
that didn't help. Also, they suggested that I familiarized myself with
FAQ on Adobe site. I've tried everything. Even reinstalled the latest
firmware. Nothing helped.
iRiver had one more suggestions: to return the unit. I'm going to follow
It's unfortunate because I really like this little device. The buttons
are translucent and remind me amber. No accidental button clicks. Text
is crisp and font size can be large enough.
Maybe it's just a bad copy that you were unlucky to get? After my problems were solved it works perfectly and I know about at least one more copy that does. Give it a new chance if you can get another copy in exchange.