2 Replies Latest reply: Dec 6, 2011 8:14 AM by PranavU RSS

    Unable to install flash player on Windows XP

    sunnysolanki

      Unable to install XP using both browsers: IE and firefox. Getting error message:

       

      Error: General installation error

       

       

      Removed temporary internet files also. still unable to install.

        • 1. Re: Unable to install flash player on Windows XP
          pwillener CommunityMVP

          Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash ?

          • 2. Re: Unable to install flash player on Windows XP
            PranavU Community Member

            I m getting same error.

             

            This are contents of flashinstall file.

             

            Please can anybody help me to get out from this error .

             

             

            =O====== M/11.0.1.152 2011-10-27+13-32-01.609 ========

            0000 [I] 00000010 "D:\DOCUME~1\Admin\LOCALS~1\Temp\4A.dir\InstallFlashPlayer.exe" -iv 6

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

            0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0007 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

            0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0009 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

            0010 [I] 00000018

            0011 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

            0012 [I] 00000013 D:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

            0013 [I] 00000015 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

            0014 [I] 00000016 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

            0015 [I] 00000019 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

            =X====== M/11.0.1.152 2011-10-27+13-32-10.296 ========

             

            =O====== M/11.0.1.152 2011-10-27+13-31-31.359 ========

            0000 [I] 00000010 D:\DOCUME~1\Admin\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe

            0001 [I] 00000011 0

            =X====== M/11.0.1.152 2011-10-27+13-32-11.781 ========

             

            =O====== M/11.1.102.55 2011-12-06+02-53-58.796 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [F] 00001041

            =X====== M/11.1.102.55 2011-12-06+02-53-59.625 ========

             

            =O====== M/11.1.102.55 2011-12-06+02-54-43.859 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [F] 00001041

            =X====== M/11.1.102.55 2011-12-06+02-54-44.984 ========

             

            =O====== M/11.1.102.55 2011-12-06+02-54-47.578 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

            0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

            0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0009 [W] 00001036 Software\Opera Software/Plugin Path 2

            0010 [W] 00001036 Software\Opera Software/Plugin Path 2

            0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

            0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

            =X====== M/11.1.102.55 2011-12-06+02-54-51.187 ========

             

            =O====== M/11.1.102.55 2011-12-06+03-12-23.390 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [F] 00001041

            =X====== M/11.1.102.55 2011-12-06+03-12-23.906 ========

             

            =O====== M/11.1.102.55 2011-12-06+03-13-18.828 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

            0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

            0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

            0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0010 [W] 00001036 Software\Opera Software/Plugin Path 2

            0011 [W] 00001036 Software\Opera Software/Plugin Path 2

            0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

            0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

            =X====== M/11.1.102.55 2011-12-06+03-13-20.984 ========

             

            =O====== M/11.1.102.55 2011-12-06+14-57-15.937 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

            0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

            0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

            0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0010 [W] 00001036 Software\Opera Software/Plugin Path 2

            0011 [W] 00001036 Software\Opera Software/Plugin Path 2

            0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

            0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

            =X====== M/11.1.102.55 2011-12-06+14-57-17.468 ========

             

            =O====== M/11.1.102.55 2011-12-06+15-32-52.781 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

            0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

            0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0009 [W] 00001036 Software\Opera Software/Plugin Path 2

            0010 [W] 00001036 Software\Opera Software/Plugin Path 2

            0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

            0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

            =X====== M/11.1.102.55 2011-12-06+15-32-54.468 ========

             

            =O====== M/11.1.102.55 2011-12-06+15-59-07.203 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [F] 00001041

            =X====== M/11.1.102.55 2011-12-06+15-59-07.765 ========

             

            =O====== M/11.1.102.55 2011-12-06+15-59-16.125 ========

            0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

            0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

            0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

            0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0010 [W] 00001036 Software\Opera Software/Plugin Path 2

            0011 [W] 00001036 Software\Opera Software/Plugin Path 2

            0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

            0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

            =X====== M/11.1.102.55 2011-12-06+15-59-17.578 ========