4 Replies Latest reply on Oct 26, 2011 9:34 AM by Wil Renczes

    CS5 and Matrox RT.X2 very slow


      Hi all,


      We are running CS5 with video card Matrox RT.X2. The Premiere Pro versionis 5.0.3 (005 ( MC :218798))


      The hardware we are running on is built by ourselves:

      • - CPU Intel XEON X5680
      • - GPU ATI FirePro V4800
      • - 128 GB OCZ IBIS
      • - Motherboard SuperMicro X8DAH
      • - 16 GB RAM


      We are using this server for editing commercials and inserters for one sport tv channel.  We are loosing time because Premiere »acts« really strange. Whenever an operator clicks on File/Export he begins to wait for Premiere to open the Export Settings window. This takes about 5-10 minutes.

      Then when modifying only one setting ( format for example ) Premiere again takes 5-10 minutes to aplly the change, etc. for every change.

      When the daily task on the server is around 10 commercials the guy working on the server cannot complete his work in his shift, because he constantly waits on Premiere to respond - so it takes around 5-10 minutes "per click"


      We already uninstalled and reinstalled...


      Any ideas?


      Thanks in advance

        • 1. Re: CS5 and Matrox RT.X2 very slow
          Harm Millaard Level 7

          Couple of items missing in your description, like disk setup, number of CPU's and the like.


          But from what you have given, there are a number of issues here:


          1. Matrox is a show stopper and best used for its designed purpose, as a doorstop.

          2. ATI Fire does not support hardware MPE.

          3. OCZ IBIS may slow down the system.

          4. 16 GB is suboptimal for that chipset and slows the system down.


          What other disks do you have, what happens when you completely remove the 'doorstop' Matrox alltogether?

          • 2. Re: CS5 and Matrox RT.X2 very slow
            Magnus Allgurén Level 2

            We are working with a Matrox MXO2 box and experienced identical issues to yours. This is what helped us after we figures out there is an incompatibility issue between Matrox and Surcode. In Program Files\Adobe\Premiere Pro\CS5\MediaIO rename the file surcodewrapper.vca to surcodewrapper.bak. Do the same for Adobe Media Encoder. Doing this solved all our delay issues, but at the same time it will disable usage of Surcode's AC3 format.

            Good luck!


            • 3. Re: CS5 and Matrox RT.X2 very slow
              Magnus Allgurén Level 2

              Note, the path to the file is from the top of my head while waiting for my wife to come out of surgery at the hospital, so it may not be 100% accurate. A quick file search in the Adobe folder may serve you better. :-)

              • 4. Re: CS5 and Matrox RT.X2 very slow
                Wil Renczes Adobe Employee

                Magnus is correct - here's the relevant info lifted from the MXO release notes:

                Adobe Media Encoder

                ¦ Note If you’re using Adobe Media Encoder with a Matrox MXO2 product that

                has the Matrox MAX option, see also “Matrox MAX H.264 encoding (MAX

                option)” on page 10.

                • When you export a Matrox PAL sequence to MPEG2-2 DVD format using

                Adobe Media Encoder, set the Field Order to Upper under Basic Video

                Settings in the Export Settings dialog box. Otherwise, your export may

                be blurry. (Ref# 51007)

                • If you find that switching the export format in the Export Settings dialog

                box sometimes takes a long time, such as when you switch from Microsoft

                AVI to MPEG2-DVD, rename the SurCodeWrapper.vca file on your system

                (for example, rename the file to SurCodeWrapper.vca.bak). This file is

                usually installed by Adobe Premiere Pro in the following folders:

                $ \Program Files\Adobe\Adobe Premiere Pro CS5\MediaIO\codecs\

                $ \Program Files\Adobe\Adobe Media Encoder CS5\MediaIO\codecs\

                Be aware that after renaming the SurCodeWrapper.vca file, you won’t be able

                to export audio to SwCode Dolby Digital, but you will still be able to export

                audio to Dolby. (Ref# 55279 and Adobe Ref# 2603943