Can you please provide a screenshot of the error dialog?
What is your internet connection type (dsl, cable, etc) and download speed?
I don't know what a screenshot is. Weekly, it seems that Adobe sends me a
notice suggesting updating. It is then (while on line) that I try to
upgrade. A small box appears stating "An error has occurred while downloading
the installer. Please make sure you are connected to the internet and try
I am on time warner cable, but i don't know what my download speed is.
In a message dated 10/26/2011 3:43:53 P.M. Eastern Daylight Time,
Re: Flash player
created by mvargas_ (http://forums.adobe.com/people/m_vargas) in
Installing Flash Player - View the full discussion
The information you provided is helpful. This is the auto-update mechanism, which appears to be timing out during the download.
You indicate that you are using AOL, however, Adobe no longer supports Flash Player on AOL browser (refer to Flash Player 11 tech specs). You can either use a supported browser, and install the latest Flash Player 11, or use Flash Player 10.3.183.10, which contains the latest security updates included in the Flash Player 11 release.
If you do not have Flash Player 10.3.183.10, you can download it directly from here: http://forums.adobe.com/thread/889580.
Before installing, it is recommend to first uninstall the currently installed version, and then install the latet 10.3 version.
The uninstaller is posted here: http://kb2.adobe.com/cps/141/tn_14157.html.
Adobe will continue to release security updates for Flash Player 10.3 for a specific time frame. When new versions are available, visit http://get.adobe.com/flashplayer to install the latest release. Due to the implementation of the auto-update mechanism, if a version lower than the most current version (in this case FP 188.8.131.52) is installed, the update notification will display, until the latest version is installed. To disable the update notification, follow the instructions posted here: http://kb2.adobe.com/cps/713/a7138026.html.
Best not to try to go higher than Smash Plug-in version 10.3.183.10 - even with that I get jerky playback which is, I presume, all about the damned thing trying to talk to Adobe HQ even when off-line. Quite why there isn't someone else we can use rather than Adobe ... I ain't going to use 11. The security issues with 10 are bad enough.
My sister's machine is no longer supported by Adobe (where do they get the right to do that ?)
If you can use anything else then do so