RoboHelp 9.0.1 took 10 minutes to open

[Kevin_Elmore]

Our group finally applied the 9.0.1 update. When I first opened RH, it took about 10 minutes before it comes up. One of our other developers said that it took her 3 minutes to open hers, but when I went over to check, she was able to bring it up right away. Then I went to mine and opened it; it opened right away. I can't say what went on with her machine, but I can say that mine started opening right away after I had opened up a project. Before then, it was just slow to open, hanging on the splash screen for so long that I had thought it froze up.

I had the intention of telling our IT department that it might be a corrupted install. Now that it's opening just fine, I'm not sure what to tell them. I guess I'll tell them that the install works fine, but I want to check the community to see if this has happened to others or if I should be concerned about anything.

Kevin

[Willam_van_Weelden]

Hi,

Perhaps RoboHelp needed to recreate the CPD. If you're on a machine that's no so speedy, it may take a while. When the CPD is created, the project can be opened much faster. Other than that, is the project located on a network drive? If so, move it to your local as project on network drives are begging to be corrupted. (And take a lot longer to open,)

Greet,

Willam

[Kevin_Elmore]

Thank you for the response, Willam.

This isn't even related to a project. The delay was happening just by opening RoboHelp. I didn't even get as far as trying to open a project.

There seems to be nothing wrong with it now. I was just wondering if that was typical. It sounds like it might just be a fluke with our setup.

Kevin

[Jeff_Coatsworth]

Sounds like a damaged install. Try stripping it all off & reinstall.

[RoboAsh]

Be very cautious while uninstalling you RoboHelp,

first the RH 9.0.1 patch should be uninstalled from the add/remove program then only the RoboHelp 9 should be uninstalled.

Hope this might help

Ashish

[Kevin_Elmore]

Thank you. It sounds like it's unique to just our install. Weird.

It *seems* to be working fine right now. If we run into problems, I'll keep the uninstall warning in mind.

Kevin