0 Replies Latest reply on Oct 27, 2011 3:07 PM by Earl_Prechtel

    Cannot view or download PDF files from secure web site with Reader X.

    Earl_Prechtel

      Ran into a similar problem when Reader X first came out (Reader 9 had been working fine).  Only a blank window was displayed, but a work around was to "Save As" and use the view option to display and print the document. I recently had to replace my modem. Since then, that work around option is no longer available; it errors out saying that the file could not be downloaded.  We are using IE9 and Windows 7.  I tried another browser, Google Chrome, with the same negative results. Also, I got the same results on another secure website.  I have deleted and downloaded another copy of Reader X (10.1.1) and checked for updates, run the Repair program, and confirmed that Protected Mode and AdobePDF.dll are both enabled.  I looked at my Internet settings, too but found nothig that would obviously

      interfere with Reader.