0 Replies Latest reply on Oct 28, 2011 10:53 AM by safecentral

    Acrobat reader 10.1.1 closes after a few seconds while in SafeCentral

    safecentral

      Here is what event viewer shows: 

      Faulting application name: AcroRd32.exe, version: 10.1.1.33, time stamp: 0x4e64e4e2

      Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58

      Exception code: 0xc0000374

      Fault offset: 0x000ce653

      Faulting process id: 0x1634

      Faulting application start time: 0x01cc94cc5f931e75

      Faulting application path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe

      Faulting module path: C:\Windows\SysWOW64\ntdll.dll

      Report Id: a846c95a-00bf-11e1-8932-002643aee827

       

      Acrobat reader works fine in windows, but in SafeCentral, it closes after a few seconds of being opened up to a minute. This was working fine previously.

      Any idea why this would happen? Where should I look for more clues about this issue?

       

      I am a tech for SafeCentral and this is occuring on a customer's computer. We are unable to duplicate his issue. It works fine on other computers.

      Thanks for the help !