20 Replies Latest reply: Nov 2, 2011 5:31 AM by sam3045 RSS

    Cannot get Flash Player to be recognized

    sherwindub

      I cannot get Flash Player 11.0 to be recognized by my web pages trying to display videos in Explorer 9.  This is not a new issue on the forums and I took steps

      to condition my PC to fix this.  I turned off Active Filtering.  I verified that the add-on for Flash Player was active.  I verified that the software version 11.0 is

      installed.  Despite this, when I try to run a video in Windows 7 and Explorer 9, the programs refuse to proceed until I load the Flash Player.  I cannot find any

      work around for this problem.  Any ideas on how to fix this?

        • 1. Re: Cannot get Flash Player to be recognized
          pwillener CommunityMVP

          sherwindub wrote:

           

          the programs refuse to proceed until I load the Flash Player.

          Sorry, I do not understand this - can you be a little bit more specific?

          • 2. Re: Cannot get Flash Player to be recognized
            sherwindub Community Member

            I thought my description was clear.  If I try to view something like a video on say Youtube, it will not play and I get the

            following message:

             

            You need to upgrade your Adobe Flash Player to watch this video.

            Download it from Adobe.

             

            As I explained, I have already successfully downloaded version 11 from Adobe and made the adjustments to the

            add on's and Active X filtering with no changes to this problem.  One thing not mentioned is a reboot.  Is that

            necessary for these adjustments to take effect?  It was not mentioned in the previous posts.

            • 3. Re: Cannot get Flash Player to be recognized
              Elby Team

              I am having exactly the same problem and getting no help either.

              • 4. Re: Cannot get Flash Player to be recognized
                Elby Team Community Member

                I have also tried REBOOT.

                • 5. Re: Cannot get Flash Player to be recognized
                  Carl E. Myers Jr. Community Member

                  Despite this, when I try to run a video in Windows 7 and Explorer 9, the programs refuse to proceed until I load the Flash Player.

                   

                  I am not sure what you mean by "until I load the Flash Player".  Are you saying that no flash video will play unless you install the add-on just prior to playing the video?

                  • 6. Re: Cannot get Flash Player to be recognized
                    Elby Team Community Member

                    I have Flash Player installed on my system.  It says I do not.  I have installed and uninstalled and reinstalled and websites with the Flash Video still say I do not have the Flash.

                    • 7. Re: Cannot get Flash Player to be recognized
                      sherwindub Community Member

                      Exactly my experience Lisa.  People on this forum are still dancing around the real problem.

                      • 8. Re: Cannot get Flash Player to be recognized
                        pwillener CommunityMVP

                        sherwindub wrote:

                         

                        People on this forum are still dancing around the real problem.

                        The real problem is vague descriptions.  It seems that many people expect that we can somehow see what is going on on their computers.  We cannot.  I still don't understand what you mean by "until I load the Flash Player".

                        • 9. Re: Cannot get Flash Player to be recognized
                          Elby Team Community Member

                          Okay - just got it going again.  Here is what I did.

                           

                          1. Uninstalled from the control panel the Adobe Flash and the Java

                          2. Temporary disabled Norton and Anti-spyware

                          3.. Reinstalled from the Adobe site the latest Flash for my computer

                          4. Reinstalled from the Java site the the updated script for IE for my computer

                          5. Deactivated Active Script

                          6. Rebooted

                          7. Reactivated Norton and Anti-spyware

                           

                          Hope this works.  I had tried all these things before but not in this order.  This was after I sat on an Adobe Chat line for 15 minutes when they told me to come to this forum.

                          • 10. Re: Cannot get Flash Player to be recognized
                            sherwindub Community Member

                            I'm glad you got this to work, but I am still skeptible if it will work for me.  One thing puzzles me about your steps is that

                            you uninstalled Java (the whole thing?) and then reinstalled the Java updated script for IE, but then you deactivate the

                            Active scripts.

                             

                            Which version of Windows are you running.  Windows 7 32 bit?  Which version of Internet Explorer are

                            you running?  Did you deactivate Active X Filtering, or as you say the Active Script.  If the later, how did you do that?  Did

                            you enable the Shockwave Flash Object Add On?  Maybe the key here is the Java scripting, but I would like to pin this

                            down better.  Who told you to deactivate and reactivate the Java Scripting?

                             

                                                                        Sherwin

                            • 11. Re: Cannot get Flash Player to be recognized
                              Elby Team Community Member

                              Hi Sherwin (this is Lisa) -

                               

                              I was able to get the Flash to work on FireFox so I knew there had to be a problem with the IE interface.

                               

                              I have Windows 7 (64-bit) and Internet Explorer 9.  I went to the Control Panel. I selected uninstall programs.  I uninstalled both the Adobe Flash AND my version of JAVA.

                               

                              [As a note, I had a recent JAVA update about the time I started to have problems.  I checked the Internet Explorer forums and apparently there have been other problems with that JAVA update.]

                               

                              I then when to the Adobe site and reinstalled the Flash.  I then went to the Java site - http://java.com/en/download/testjava.jsp.  It gave me a new download option. - my current update number is 29.

                               

                              Hope that helps.  Start by testing and see if you can flash on the FireFox - that will help determine if the problem is related to the IE interface.

                              • 12. Re: Cannot get Flash Player to be recognized
                                sherwindub Community Member

                                Hi Lisa,

                                 

                                Unfortunately, I am having this problem on Safari for Windows, as well.  If I get desparate, I may try your technique

                                of swaping the Java software.

                                 

                                                                    Sherwin

                                • 13. Re: Cannot get Flash Player to be recognized
                                  Elby Team Community Member

                                  I will keep my fingers crossed for you.  It took me several hours to fix and it was very frustrating.

                                   

                                  Lisa

                                  • 14. Re: Cannot get Flash Player to be recognized
                                    sherwindub Community Member

                                    If you check this reply string, you will find I explicitly described the error message:

                                     

                                    You need to upgrade your Adobe Flash Player to watch this video.

                                    Download it from Adobe.

                                     

                                    It's very simple.  I cannot view videos because the web programs are not seeing my Adobe

                                    Flash Player 11.  I have reloaded it several times and repeatedly get this same error message.

                                    • 15. Re: Cannot get Flash Player to be recognized
                                      Elby Team Community Member

                                      HI Sherwin - You are explaining your problem very clearly - I have no idea why the person with an upside down name can't understand you.

                                       

                                      Lisa

                                      • 16. Re: Cannot get Flash Player to be recognized
                                        Carl E. Myers Jr. Community Member

                                        So you are getting a message to DOWNLOAD Flash Player instead of a message to LOAD Flash Player,  Two very different meanings.

                                        Go to this site:

                                        http://www.adobe.com/software/flash/about/

                                        What is your version number?

                                        Press Alt and X, click Manage Add-ons, look in Currently loaded add-ons and All add-ons, is the Schockwave Flash Object enabled?

                                        Press Alt and X, pointer on Safety, is ActiveX filtering unchecked?

                                        Press Alt and X, click Internet options, click Security tab, is the security level for the Internet, Medium-high?

                                        • 17. Re: Cannot get Flash Player to be recognized
                                          pwillener CommunityMVP

                                          Sorry for being confused by your description; it was simply not clear to me.  The term "load" means something different to me than "install".

                                           

                                          Anyway, what Windows 7 edition do you use - 32-bit or 64-bit?

                                           

                                          You posted in another topic that you don't have a Macromed folder (under C:\Windows\system32 nor C:\Windows\syswow64?).  I suggest that you try the following:

                                          • go to http://forums.adobe.com/thread/909550
                                          • download the appropriate uninstaller for your OS edition
                                          • download the appropriate installer for your OS edition
                                          • close all browser windows, then run the downloaded uninstaller, followed by the installer

                                           

                                          Can you now find folder C:\Windows\system32\Macromed\Flash (and C:\Windows\syswow64\Macromed\Flash if you are on a 64-bit OS), and what do they contain?

                                           

                                          Also, can you now see the Flash animation at http://www.adobe.com/software/flash/about/ ?

                                          • 18. Re: Cannot get Flash Player to be recognized
                                            sherwindub Community Member

                                            Your solution finally worked on my 32 bit Windows 7.   Strangely, I did not find the Macromed Folder in the system32

                                            folder.  The solution was a bit awkward as these installers/uninstallers required internet explorer to be turned off, yet in

                                            trying to run them, they would open up a run window.  Running was out of the question, so I saved them to the hard drive

                                            and ran them from there.  I used the Revo uninstaller which seemed to do a thorough job of cleaning of the Adobe Software, but the installer may have not been correct as indicated on the errors coming from sites like Youtube.  Their

                                            installers were: install_flashplayer11x32ax_gtbp_chra_aih.exe

                                              whereas yours was: install_flash_player_11_active_x_32bit.exe

                                             

                                            I have no clue as to what the differences in these two files did to make it work for me.

                                             

                                                             Thanks for your help,

                                             

                                                                            Sherwin

                                            • 19. Re: Cannot get Flash Player to be recognized
                                              pwillener CommunityMVP

                                              Glad you could get it to work!

                                               

                                              The "aih" installer is a kind of download manager; it usually works fine for most people, but in some cases it simply will not complete the job.

                                               

                                              The installer from my link is the full installer, which obviously worked better in your case.

                                              • 20. Re: Cannot get Flash Player to be recognized
                                                sam3045

                                                Willener ..." It seems that many people expect that we can somehow see what is going on on their computers."  IF Adobe don't than stay away from our computers, constantly pop up of your new version, if Adobe does not support all OS(most issues are with 64 bit, they support 64 bit, but all these issues) than why don't they leave the choice to us, if we want to upgrade. if their software is not compatabile why don't we get error message telling us that new version is not compatabile, instead of messing up our system. I have spent enough time doing research on this flash player and tried every possible way explained in this forum to make it work. But nothing works, leaving me with no choice to buy another computer. But Adobe is now on my bad list, Never ever will touch ADOBE upgrade.