5 Replies Latest reply on Nov 3, 2011 10:18 AM by Captiv8r

    RoboHelp 9 Search fails on old pages

    udimer Level 1

      Hellp all.

       

      I have a project which has a great deal of pages that were imported years ago from mainly pdfs using version 7. I just converted this project to version 9 and when I perform a search the old pages show up in my search results but when I click on the link nothing shows up. When I switch back to Contents and click on the same page it's visible but I can't get it to open from the search results.

       

      Any ideas on how I can fix this?

       

      Thanks,

      Mike

        • 1. Re: RoboHelp 9 Search fails on old pages
          Captiv8r Adobe Community Professional & MVP

          Hi Mike

           

          Gee, I'm really sorry but even though it's Halloween and all my crystal ball seems to be on the fritz. And to make matters worse, my psychic skills are below par. As a result, I'm unable to divine the output you are having the issue with.

           

          Are you working with CHM? WebHelp? FlashHelp? WebHelp Pro? FlashHelp Pro? AIR Help installed? Web Based AIR Help? Something else?

           

          Maybe if we know the output we might offer a possible fix or a workaround.

           

          Cheers... Rick

          • 2. Re: RoboHelp 9 Search fails on old pages
            udimer Level 1

            I'm using FlashHelp. I believe I discovered the problem, it's related to using an & in the title. Each topic that isn't appearing properly has an "&" in it and on the search results side it changes it to |x26. But when I look back at the TOC side the & shows up fine. Do you know how I can fix this? It appears fine everyone except for the search results.

             

            THanks,

            Mike

            • 3. Re: RoboHelp 9 Search fails on old pages
              udimer Level 1

              So I went through and removed the ampersand (&) from the title of the document in the Project Manager and the TOC. I then republished my output and I still can't get the actual page when I click on the link in the search results.

               

              I noticed this problem seems to involve only the older pages in the system. Anything that we imported or built in the last few years seem to appear properly.

               

              I already tried selecting and unselecting the various search options you have when generating the FlashHelp output and closing the project and renaming the CPD file, forcing it to create a new one. Does anyone have any other ideas on how I could fix this problem?

               

              Any advice is appreciated.

               

              This what I get when I right click and select properties on the page I get when I click the TOC link.

              Properties for link in TOC.gif

               

              This what I get when I right click and select properties on the page I get when I click the search results

               

              link. (The screen just displays an empty white screen.)

               

              Properties for link in search results.gif

              • 4. Re: RoboHelp 9 Search fails on old pages
                udimer Level 1

                It works now that I took the ampersand (&) out of the folder title.

                • 5. Re: RoboHelp 9 Search fails on old pages
                  Captiv8r Adobe Community Professional & MVP

                  Hi there

                   

                  Not trying to rub salt in an open wound here, but this is a perfect example and really drives home the point of why you really don't ever want to use anything remotely considered to be a special character in file and folder names.

                   

                  Personally, I consider anything other than 0-9, a-z, A-Z and underscore ( _ ) to be a special character.

                   

                  Cheers... Rick

                   

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