9 Replies Latest reply on Nov 9, 2011 10:01 AM by jsides18

    I can't install Flash Player

    jsides18

      I have been trying to install Flash Player off and on since June when I have had time to worry about it. I have Vista Home Premium and Firefox, 32 bit. I get a message saying that I have "insufficient permissions". I am the only user and I am the administrator. Flash does not show in Control Panel but when I use the version information on the Adobe Website I am told that I have 10,2,152,26 installed. I downloaded installer and ran it but I am still getting the same results. Please help.

        • 1. Re: I can't install Flash Player
          pwillener Level 8

          Can you please post the contents of the FlashInstall.log file from C:\Windows\system32\Maccromed\Flash, or put the file as an attachment to your post.

          • 2. Re: I can't install Flash Player
            jsides18 Level 1

            Here is what I found:

             

            =O====== M/10.1.53.64 2010-06-23+16-56-31.737 ========

            0000 [I] 00000010 "C:\Users\Jack\AppData\Local\Temp\FlashPlayerUpdate.exe"

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0005 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

            0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0008 [W] 00001036 Software\Opera Software/Plugin Path 2

            0009 [W] 00001036 Software\Opera Software/Plugin Path 2

            0010 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

            0011 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_Plugin.exe

            0012 [I] 00000017 C:\Windows\system32\Macromed\Flash

            =X====== M/10.1.53.64 2010-06-23+16-56-57.415 ========

             

            =O====== M/10.1.82.76 2010-09-16+19-38-09.282 ========

            0000 [I] 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"

            =X====== M/10.1.82.76 2010-09-16+19-38-27.044 ========

             

            =O====== M/10.1.85.3 2010-10-20+00-23-58.773 ========

            0000 [I] 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"

            =X====== M/10.1.85.3 2010-10-20+00-24-18.242 ========

             

            =O====== M/10.1.85.3 2010-10-26+22-42-04.892 ========

            0000 [I] 00000010 "C:\Users\Jack\AppData\Local\Temp\6BDF.dir\InstallFlashPlayer.exe" -iv 0

            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0003 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

            0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10k_Plugin.exe

            0010 [I] 00000017 C:\Windows\system32\Macromed\Flash

            =X====== M/10.1.85.3 2010-10-26+22-42-24.860 ========

             

            =O====== M/10.1.102.64 2011-01-30+18-55-46.110 ========

            0000 [I] 00000010 "C:\Users\Jack\Downloads\install_flash_player.exe"

            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0003 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

            0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10l_Plugin.exe

            0010 [I] 00000017 C:\Windows\system32\Macromed\Flash

            =X====== M/10.1.102.64 2011-01-30+18-56-46.696 ========

             

            =O====== M/10.2.152.26 2011-02-18+19-04-38.369 ========

            0000 [I] 00000010 "C:\Users\Jack\Downloads\install_flash_player(2).exe"

            =X====== M/10.2.152.26 2011-02-18+19-04-52.509 ========

             

            =O====== M/10.2.152.26 2011-02-18+19-11-53.944 ========

            0000 [I] 00000010 "C:\Users\Jack\Downloads\install_flash_player(3).exe"

            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0003 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

            0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_Plugin.exe

            0010 [I] 00000017 C:\Windows\system32\Macromed\Flash

            =X====== M/10.2.152.26 2011-02-18+19-12-22.847 ========

             

            =O====== M/10.2.152.26 2011-02-18+19-17-35.707 ========

            0000 [I] 00000010 "C:\Users\Jack\AppData\Local\Temp\FlashPlayerUpdate.exe"

            0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0002 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash10m.ocx

            0003 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe

            0004 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.dll

            =X====== M/10.2.152.26 2011-02-18+19-17-46.114 ========

             

            =O====== M/10.2.152.26 2011-02-18+19-51-19.497 ========

            0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil10m_Plugin.exe" 

            =X====== M/10.2.152.26 2011-02-18+19-51-34.693 ========

             

            =O====== M/10.2.152.26 2011-02-18+19-51-50.776 ========

            0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil10m_ActiveX.exe" 

            =X====== M/10.2.152.26 2011-02-18+19-51-54.091 ========

            • 3. Re: I can't install Flash Player
              pwillener Level 8

              I cannot see any installer activity in that log since February 2011; it seems the installer aborted before it even opened the log file.

               

              Can you try to download the installer from http://forums.adobe.com/thread/909550 and save it to disk.  Then (after closing all browser windows) right click on it, and select 'Run as Administrator').

              • 4. Re: I can't install Flash Player
                jsides18 Level 1

                I still get the "insufficient permission" message. It is getting somewhat frustrating but I will stay with it as long as you do. Thanks.

                • 5. Re: I can't install Flash Player
                  pwillener Level 8

                  Sorry, I have been away for a week.

                   

                  Can you try to run the downloaded installer again, running 'as administrator' as described in my previous post?

                   

                  If you still get the same message, can you check the Event Viewer for the time when the installation failed, if there are any further information on what permissions exactly are insufficient?

                  • 6. Re: I can't install Flash Player
                    jsides18 Level 1

                    I do not know how to use "Event Timer". I did snip the message that I get and will try to put it in this message in .jpg format. If you can tell me how to use "Event Timer" I will try itThanks.Capture.JPG

                    • 7. Re: I can't install Flash Player
                      pwillener Level 8

                      OK, this gives all information that I need.  Try the following:

                      • go to http://forums.adobe.com/thread/909550
                      • from the links in that post download
                        • the 32-bit uninstaller (save to disk)
                        • the 32-bit installer(s) (save to disk)
                      • close all browser windows, then run the downloaded uninstaller
                      • restart Windows
                      • go to C:\Windows\system32\Macromed\Flash and delete any remaining files
                      • now run the downloaded installer(s)

                       

                      You may need to use Unlocker if you have troubles deleting some files in the Flash folder.

                      • 8. Re: I can't install Flash Player

                        To the other place search

                        • 9. Re: I can't install Flash Player
                          jsides18 Level 1

                          It worked. Thanks a million.