4 Replies Latest reply on Nov 1, 2011 11:22 AM by Steve Grisetti

    Unable to import file with .264 extension into Premiere Elements 10

    Tim Cornillaud Level 1

      I have files with a .264 extension created by a Swann home security DVR.  When I try to import these into Premiere Elements 10 I get an error dialog indicating "The importer reported a generic error".

       

      Might I expect to find more detail about the error recorded somewhere in a log?  If so where?

       

      Documententation seems to indicate the importing .264 files is supported?  Is it, in general?

       

      Perhaps the file created by the dvr is 'corrupt' in that it does not adhere to the spec for H.264 file encoding.??  Is there another tool I can use to validate that the file is 'good' (at least from the perspective of the other tool)?