3 Replies Latest reply on Nov 2, 2011 1:44 PM by Fwaming_Dwaagon

    Adobe Reader X 10.1.1 and Mac OS X 10.5.x Printing Issues (SOLUTION)

    LesGrossman

      Les Grossman greets everyone,

       

      Les Grossman has recently come across a bug with Adobe Reader X 10.1.1 and Mac OS X 10.5.x when printing to a Windows print server. The problem is that the print job is owned by "System Administrator" (root) and not the user who initiated the print job. The user is not even prompted for credentials (where with other software the user is prompted for network credentials until saved into a keychain). The job sits in the queue on the Mac with a status of "On Hold (Authentication required)" (NT_STATUS_LOGON_FAILURE). The reason of course is the job being owned by "System Administrator" and not a network account. Les Grossman has tested this on a Mac OS X 10.6.x machine with Adobe Reader X 10.1.1 and everything works fine. On the Mac OS X 10.5.x machine Les Grossman has uninstalled Adobe Reader X 10.1.1 and reinstalled Adobe Reader 9.4. Les Grossman tested printing and everything works. Les Grossman called Adobe to try to report the bug and they tried to charge him $39, but Les Grossman doesn’t pay for bugs.

       

      !!!PROBLEM!!!
      Can't print using Adobe Reader X 10.1.1 on Mac OS X 10.5.x to a Windows print server

       

      !!!SOLUTION!!!
      Uninstall Adobe Reader X 10.1.1 on your Mac OS X 10.5.x machines and reinstall Adobe Reader 9.4.
      - or -
      Install Mac OS X 10.6.x

      - or -

      Adobe fixes the bug

       

      Les Grossman thanks you for your time.