0 Replies Latest reply on May 31, 2012 1:21 PM by Hitomi Kudo

    Why is Flash Player not working on my Android tablet or phone?

    Hitomi Kudo Level 3

      Please follow the steps to make sure your Flash Player installation is successful.


      a) First, verify that Flash Player is installed and working on your system.

             Check the Flash Player Version Detection page, here (the link is case-sensitive):  http://adobe.ly/wRILS 


      b) If you see the box with version information, you have successfully installed Flash Player and will be able to view Flash content via the Android browser. 


      c) If you see a “Get Flash Player” icon instead of the version information, confirm that both Browser Plug-Ins and JavaScript are enabled on your device:


             Open the Browser

             Hit the Menu Button

             Confirm that Enable Javascript is checked

             Choose Settings > Enable Plug-Ins and make sure that it's set to Always On


         If the settings above did not match, this probably fixed the problem. 


         Please visit the Flash Player Version Detection Page (http://adobe.ly/wRILS ) again.


             If you see the version information now, you're done!  Congratulations.


      d) If not, it sounds like the installation did not work correctly. 


             First uninstall Flash Player by doing the following:

             Go to Settings > Applications > Manage Applications > Adobe Flash Player

             Hit Uninstall (or Uninstall Updates) and follow the prompts


             Restart your phone.  This will make sure that anything that might be keeping the Flash Player binary locked is no longer running.


             Once the phone comes back up, open the Market and search for "Flash Player".  Follow the installation prompts.


             Please repeat the steps to confirm that JavaScript and Plug-Ins are enabled, and then check the version detection page.