21 Replies Latest reply on Oct 15, 2012 12:00 PM by Frustrated in AZ

    ADE not recognizing my Kobo Vox ereader

    cbret

      Hi

      I just purchased a new Kobo Vox ereader and installed ADE on my Dell laptop. Authorized on my laptop no problem but when I connected my Kobo Vox, ADE didn't recognize it or authorize it like it was supposed to.,  Can anyone tell me what I'm doing wrong and how to fix this problem?

      Thanks,

      Cat

        • 1. Re: ADE not recognizing my Kobo Vox ereader
          Kitt4

          I spent hours with my family trying everything we could think of to try and get the Kobo to download books from our ADE file on the computer to the new Kobo Vox. We have previously used the two other types of Kobo devices and have never had a problem with using ADE..which by the way works wonderfully. I finally gave up and called Kobo. I was told that KOBO VOX will not be able to support ADE...I think if I understood them correctly, this is because the Vox is an android based e-reader/tablet.  I did go on line and several people said that they had created...a patch so to speak by using something called a txtr file for their phones...but no one I saw had done it yet with their Kobo Vox. ..I looked into it a bit more but the Kobo blocked me from downloading that app and many of the other android apps I tried to download because they weren't in their app store... My son who sells electronic devices said..you have to be careful when you do things like this because you could compromise the Vox and wind up making the warrantly void if something went wrong.

          I was a bit unhappy when I learned about no ADE. The whole point of buying a Kobo in Canada is because you can use the free books from our libraries because of Adobe Digital Editions, in addition to  purchasing them from the Kobo store. I thought I had the problem solved when I downloaded Overdrive Media that's listed on the Ontario digital library web-site..but that didn't work either for epub books...I think it might work for audio books though but I never fully looked into it. Once I heard from Kobo that I couldn't get Adobe Digital Ediitions....I decided to return the Kobo Vox. Not sure if I'll go back to the Kobo touch...(which I liked but it wasn't in colour and not quite as easy to read on) or if I'll go to another tablet like an iPad. Hope this helps.....

          • 2. Re: ADE not recognizing my Kobo Vox ereader
            Frustrated in AZ Level 4

            Just because previous devices have been supported in ADE does not mean the

            'latest and greatest' one is.  I think that might be an assumption on your

            part.  If you'll check the list of supported devices found

            HERE<http://blogs.adobe.com/digitalpublishing/supported-devices>,

            you will find that the Vox is not supported.  Adobe does update the list as

            devices are tested.

             

            Hope this helps!

            =============

            • 3. Re: ADE not recognizing my Kobo Vox ereader
              Kitt4 Level 1

              Hi I contacted someone from a website called goodereader who had a review of the Kobo Vox and this is what he said.....

               

              I connected my vox to my PC and Adobe Digital Editions recognized it. Maybe try plugging the vox in and using USB mode on it and then use the boot menu and instead of rebooting your computer use logoff and then re-log on and it should be recognized. Maybe this will work.

              • 4. Re: ADE not recognizing my Kobo Vox ereader
                testscript

                After the better part of a week trying to get a DRM EPUB book on the Kobo Vox I finally succeeded by installing Adilko which Adobe Digital Editions recognized (after I found a setting in Adilko to authorize the application).  I found every step of the way was very frustrating and I am very computer literate so don't know how the average person would get through this.  I also purchased the VOX with the expectation that it would be similar to the touch ereader in terms of being able to read public library books on it; I think Kobo has to work closely with Adobe to address this issue or they will have alot of units being returned.

                 

                To install Adilko I had to manipulate the website address that was emailed to me by Adilko.com (I had no luck with Android Open Market; kept saying I didn't have an android phone number!).

                • 5. Re: ADE not recognizing my Kobo Vox ereader
                  Kitt4 Level 1

                  Just found a video put out by goodereader website that tells you how to download library books to the Kobo Vox. You see a computer screen and they show you how to download a library book.

                   

                  Here is a link to the video  http://goodereader.com/blog/

                  They use Calibre, ADE and Windows Explorer.

                  The Kobo website also has info that said it hopes to have this problem addressed in the next 3 weeks or so.

                  • 6. Re: ADE not recognizing my Kobo Vox ereader
                    testscript Level 1

                    Go to this site http://goodereader.com/blog/electronic-readers/essential-kobo-vox-apps-and-tools/ and download Overdrive.  I just did it and it installed no problem.  The app lets you add a public library, checkout and download epub books directly to the Kobo Vox. With Overdrive you don't need to have another pc with Adobe Digital Editions on it and then transfer the book so you will be able to get a library book whenever you have a wi-fi connection.

                    • 7. Re: ADE not recognizing my Kobo Vox ereader
                      VoxReader

                      "Testscript"'s solution is correct. Thank you very much TS. I've spent a couple of days trying to conquer this problem and have pieced together info gleaned from a number of sources.

                      Background: I have a Kobo Vox. Downloaded ADE to my desktop and was able to authorize it and download DRM library books and free books from Kobo's bookstore. Vox wasn't recognized by ADE when connected via USB. The message I received from Vox with a USB connection was regarding turning USB storage off and on. There was silence from ADE. As a matter of fact, I couldn't even find the executable file to open ADE on my desktop, but that's another issue.

                      Solution: Bless the souls at Goodreader.com. The Overdrive program worked for me. Download it to your Vox, (not your computer) from here, http://goodereader.com/blog/electronic-readers/essential-kobo-vox-apps-and-tools/  under "Mainstream Reader Apps". Install it to Vox, then launch the Overdrive app from "All Apps". Launch a browser, then type in \\search.overdrive.com in the location bar. Pick your public library from the list, or if you're in Toronto, choose "Toronto Public Library" to search the entire system. Bookmark the page. Log in using your library login and go from there. Your DRM epub books will download. When they're downloaded (you can check by pulling down the download menu by swiping your finger from top to bottom of Vox screen), books will show up in Overdrive app, rather than in the Vox Library. Until Kobo sorts ADE out, that's okay for me.

                       

                      I bought the Vox primarily to read books and was about the pack it up to return tomorrow as it wasn't able to accomplish that. Kobo have made it unnecessarily difficult to download books except from their store and in .pdf format. I don't know how people with limited computer knowledge will cope. Kobo really need to get it together or they will have a lot of post-Xmas returns.

                       

                      Hope this helps. The other really essential app from goodreader.com is Adobe Flash.

                      • 8. Re: ADE not recognizing my Kobo Vox ereader
                        Kitt's hubby

                        Dear Vox Reader and testscript:. Thank you for the information about downloading books. I spent so much time trying to find a solution to the problem of downloading library books that I did take my e-reader back and am presently using my original Kobo reader. I wanted to wait and see how the library issue was resolved. Plus find out if there were any other issues with it that hadn't yet arisen.

                        I really liked the Vox, It has a clear screen and I found reading on it to be spectacular and for a tablet form, it wasn't nearly as heavy nor frankly as expensive as an Ipad  ...but I felt overwhelmed trying to resolve the library book issue. Hence the return until a later date..when I feel more confident about it.

                         

                        BTW I emailed the people at Good e reader fairly early on and received a reply to my email within two hours with some initial ideas in order to solve the library issue. Within a day or so  they had solutions posted in both video and written form on their website posted. It is truly an amazing website.

                         

                        I wanted to ask a couple of questions to help me clarify a few things I don't know about the Vox...When you said you downloaded  overdrive...I assume you meant wireless directly to the Kobo. does this mean you don't use your computer anymore for downloading public library e-books? Is the book in that format as easy to read as the books that you download from the Kobo website?

                        Also how have you found the mail program and calendar to be. .I never got  that part of the set-up going..I spent 3 days just working on trying to download the library books....I didn't want to transfer all my calender email etc. info to it before I knew if I was going to keep the Vox. I noticed that you had to set up something on line in order to do this...was that very time consuming?

                        Are their adequate apps for downloading?  Did you have to install flash drive? Did the Kobo continuouly block you from downloading other apps outside of the app store that is available on the kobo?  Also did you find the internet turned off everytime you turned off the Vox?  How long did your battery last (mine was 3 to 4 hours,but that might have been due to trying to download the books and using the internet constantlyl verses just reading)...these were some the of the other things/issues I was wondering about.

                        Overall is the Kobo Vox turning out to be everything you hoped it would be? Would you describe it as a "mini-me" IPad, mainly an ereader, a surprisingly good tablet or something else? I'd really appreciate your thoughts on this before I go back out and get another one.

                        Thanks so much.... Kitt

                        • 9. Re: ADE not recognizing my Kobo Vox ereader
                          testscript Level 1

                          Overall, now that I have the library book issue resolved, I am satisfied with the vox.  While I woud love to own an ipad I can't cost justify it and tablets are twice the price of the vox. I would describe it as a mini-android based tablet that for the price meets my needs.  I looked at the Kobo touch when it first came out and while tempted decided it was too limited. When the vox was announced I felt this was just what I was looking for based on price, functionality,and size.I downloaded Overdrive directly to the Vox with a wi-fi connection and can get books through Overdrive on the vox without using my pc. Reading a book through Overdrive works very nicely; don't know about it being the same as Kobo in all features but it certainly meets my needs.

                           

                          I haven't made use of the mail program or calendar. I downloaded the apps that were recommended at the goodereader site mentioned earlier.  I haven't found too much in the android app market so far but I haven't been through it all (also seem to get stuff for around the world, eg russian, greek, etc showing up). To download outside the kobo getjar you need go to Settings, select Application settings and select Unknown sources. Sometimes I need to kick the wi-fi on through settings, not always though. Not sure about battery life yet, one of the ways to make it last longer is turn on airplane mode if you don't need wi-fi.

                           

                          As to setting up something online I tried so many things and had so many issues around downloading through google android, open market etc. so it was all VERY TIME CONSUMING considering it didn't work! I finally emailed Kobo support on the drm epub issue and got this reply four days later:


                          You can download the Overdrive app from here: http://www.overdrive.com/software/omc/

                          Please follow these steps:

                          - Type the above link into their browser
                          - Find the section that states “If your device doesn't support Android Market, you can download OverDrive Media Console for Android from OverDrive” and select the link
                          - Agree to the terms
                          - The download will start
                          - After the download is complete open the system bar by dragging down from the top
                          - Tap on the download in order to install
                          - Select ‘Open’ once the installation is complete
                          - OverDrive will be installed and in the All Apps section

                          Thank you,
                          Kobo Team

                           

                          Hope this helps.


                          • 10. Re: ADE not recognizing my Kobo Vox ereader
                            Frustrated in AZ Level 4

                            I'm glad that you're able to figure out a process that works for you.  I'd

                            like to follow on to a couple of your statements.

                             

                            There's a trap that many, many people who visit this forum fall into.  They

                            buy an ereader with the intention of downloading ebooks to it to read.

                            Unfortunately, the manufacturers aren't as upfront as they should be in

                            telling the purchaser what's involved in making that happen,  Also equally

                            unfortunate for us is the industry's reliance on Digital Editions as the

                            intermediate transfer mechanism.  Buyers make assumptions that their

                            ereader, or the device that they intend to use to read ebooks, will just

                            'hook up' to the process that the industry has established, when the

                            Chinese, the Koreans or somebody else didn't program their devices to the

                            industry standard.

                             

                            If the device you've picked to use to read ebooks happens to fall into that

                            last group, you're stuck with something that's not going to work easily,

                            and you have to scramble IF YOU CAN to find a solution, just as you have

                            here.  It's not going to get better for Christmas this year, and there will

                            be a bunch of people posting to this forum whose devices aren't supported

                            by Digital Editions simply because there are so many new ones on the

                            market.

                             

                            I am not an employee of Adobe, but I am urging them to respond to the

                            'latest and greatest' devices quickly.  Major manufacturers such as Kobo,

                            SONY and Acer should be responsive to what's needed as well.

                             

                            End of rant.....

                            =============

                            • 11. Re: ADE not recognizing my Kobo Vox ereader
                              iamtuareg

                              I downloaded Overdrive for Android on my Kobo Vox, but the Vox won't let it install.  Why would that be?

                              • 12. Re: ADE not recognizing my Kobo Vox ereader
                                Frustrated in AZ Level 4

                                I have no idea - and there's a good chance nobody on the Digital Editions

                                forum knows why the KOBO VOX won't install Overdrive because we deal with

                                Digital Editions.

                                 

                                I'd try the KOBO website for an answer....

                                 

                                =======================

                                • 13. Re: ADE not recognizing my Kobo Vox ereader
                                  iamtuareg Level 1

                                  Okay, now I have Overdrive, but cannot find anyplace to download books.  Now what?

                                  • 14. Re: ADE not recognizing my Kobo Vox ereader
                                    Frustrated in AZ Level 4

                                    Alas!  This Forum is to discuss Adobe Digital Editions, not Overdrive......

                                     

                                    ===========

                                    • 15. Re: ADE not recognizing my Kobo Vox ereader
                                      iamtuareg Level 1

                                      Exactly!  ADE apparently will not recognize Kobo Vox, therefore the need to find something else that will work.

                                       

                                      Obviously the program we'd prefer to use is ADE, so let's have some action on getting that recognition problem solved!

                                      • 16. Re: ADE not recognizing my Kobo Vox ereader
                                        try2hlpgram

                                        Im stuck in a loop. Overdrive is requesting ADE when I try to download from a library. Is this new to overdrive then? Also Aldiko looks to be no longer valid for the vox

                                        • 17. Re: ADE not recognizing my Kobo Vox ereader
                                          try2hlpgram Level 1

                                          Ensure that your Date & Time is synced. This was preventing Overdrive from susccessfully autheroizing the ADE account on the Kobo Vox. Now my gramma can access the library on this e-reader .

                                          • 18. Re: ADE not recognizing my Kobo Vox ereader
                                            Frustrated in AZ Level 4

                                            The Overdrive-ADE linkage has been in place for some years now for library

                                            downloads.  It's not new.

                                             

                                            ===========

                                            • 19. Re: ADE not recognizing my Kobo Vox ereader
                                              Boltmom

                                              Thank you VoxReader - I was trying everything to get my library book on my Kobo Vox and that totally worked!

                                              • 20. Re: ADE not recognizing my Kobo Vox ereader
                                                smoothasvelvet

                                                Thank you testscript!  After spending several hours attempting to get ADE to recognize my Vox (The Kobo help section accessed through the Vox makes absolutely no mention that it's not supported by ADE) I came here looking for help.  I downloaded OverDrive when I first got my Vox and haven't had any problems with it (my local library has great instructions on what's needed to borrow their books).  My issue was imoprting an ebook I purchased a few years ago for another ereader.  To make a long story short, I installed Aldiko on my Vox which allowed ADE to recognize the device and now my ebook has been imported and I'm good to go.

                                                 

                                                I'm assuming I'm not the only person to see the irony of having to install an ereader app on my ereader in order to read a book.

                                                • 21. Re: ADE not recognizing my Kobo Vox ereader
                                                  Frustrated in AZ Level 4

                                                  To your last point:  The issue is with the OS on the Android devices.  DE

                                                  doesn't play with that.  It will play with Aldiko, though, because that

                                                  software connects with ADE.  Ironic?  Maybe logically, but remember we're

                                                  playing with technology here, and Adobe hasn't (maybe won't) support

                                                  anything other than Windows or Mac.

                                                   

                                                  ==============

                                                   

                                                  On Mon, Oct 15, 2012 at 10:39 AM, smoothasvelvet