I forgot: The Mercury Playback Engine is in software-only mode as my graphics card is unsupported. I have also tried to clean the Media Cache Database - it didn't help.
Just tried it: The same happens in After Effects CS5.5.
To edit/play MOV you must have Quicktime installed... what version of QT do you have installed?
CS5 User Guides - online and PDF (right click PDF link to save PDF to your hard drive)
A "crash course" http://forums.adobe.com/thread/761834?tstart=0
A Video Primer for Premiere http://forums.adobe.com/thread/498251?tstart=0
Premiere Tutorials http://forums.adobe.com/thread/424009
CS5 Premiere Pro Tutorials http://forums.adobe.com/message/2738611
CS5 Tutorials http://bellunevideo.com/tutlist.php
Tutorial HD to SD w/CS4 http://bellunevideo.com/tutorials/CS4_HD2SD/CS4_HD2SD.html
Premiere Pro Wiki http://premierepro.wikia.com/wiki/Main_Page
Color correction http://forums.adobe.com/thread/892861?tstart=0
Photo Scaling for Video http://forums.adobe.com/thread/450798?tstart=0
-Too Large = Crash http://forums.adobe.com/thread/879967?tstart=0
After Effects Tutorials http://www.videocopilot.net/
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/
And more Encore http://library.creativecow.net/articles/devis_andrew/
Surround Sound http://forums.adobe.com/thread/517372
You do NOT need to have QuickTime installed to edit Canon DSLR MOVs. In fact, I suspect that what is happening is that the files are actually being decoded by QuickTime instead of by Premiere Pro's native 64-bit handlers for this particular file format, leading to clogged scrubbing/playback and junk frames. It's happened to me before, as well; purging the Media Cache files is the cure, not the Media Cache Database.
Depending on your Pr preferences for Media, find the location of any PEK, CFA, IMS, QTINDEX or other media cache files associated with your DSLR MOVs. Close Pr, and trash all of these files. As a failsafe, start a new Pr project, and now go to Preferences > Media and clean the Media Cache Database. Now, try importing a few of the MOV files again, and let them be cached/conformed. See if playback is any better. Report back on your progress.
This happens with these files sometimes, and I can't quite explain why.
Thanks for the quick answers! Unfortunately it didn't help.
I have QuickTime installed (220.127.116.11). Deleting the cache files didn't help and I didn't really expect it to since it happens with every file I use, no matter if it's been used by Premiere before or not.
However, when I save a project and reload it, the cache/database seems to be broken. It shows "Media pending" for all MOVs. Forever. Always. Yet Premiere has no trouble accessing the database directories as it fills them with files. I have tried 24p, 25p and 30p. Nothing works. MOVs without audio are the worst. Sometimes I don't get to see even a single image from them. Two times now I had a black overlay (instead of green or garbage). Trying to exit the application caused it to freeze so that I had to kill it in the Task Manager.
In the Task Manager there are
- Adobe Premiere Pro.exe (64 bit)
- Adobe QT32 Server.exe (32 bit)
- CS5.5ServiceManager.exe (32 bit)
- dynamiclinkmanager.exe (32 bit)
During playback only PPro shows CPU activity (even in the two or three seconds during correct playback).
I cannot really think of this as a general quality issue as the internet would have demanded heads long ago Yet it is a bit frustrating.
Try uninstalling QuickTime. If my hunch is right, the files will be refused when you try to import them.
I'm not comfortable with fumbling around with QuickTime (I really don't trust it). Yet uninstalling it did seem like the next logical step. So I did.
The files are not refused but some are recognized as audio clips only. Scrubbing in those audio clips works fine. The behavior for thos correctly recognized as video hasn't changed, however, although it takes longer until everything goes green. My other editing software is still able to play all MOVs as video and so is the VLCPlayer (yes, I did a reboot). I have CS5.5 V5.5.0 by the way, in case it's important.
OK, run the Updater so you can get up to CS5.5 5.5.2, which was just released. Go to Help > Updates and let it do its thing. Try again after that.
Okay, here are the results:
CS5.5.2 without QuickTime: Almost all frames are dropped. One frame every two or three seconds makes it. Unusable still, but at least no more green.
CS5.5.2 with QuickTime 7.71: All frames are dropped. Scrubbing impossible. Overlay stays black almost always. Play doesn't work (not even TC runs). New Project and exiting crash (hang) the software.
It makes no difference if I run Premiere as administrator. This is quite a disaster. I'll try removing and reinstalling everything again and maybe installing it on another computer.
I guess if I don't get it to work this weekend I'll try to get a refund. One of the biggest advertised features is so not working. 50% off sounded nice, but for what? If at least After Effects worked...
I can guarantee you it's not a widespread problem; I work with Canon DSLR footage a lot. I mean, A LOT--more than 50% of my work these days uses that type of material. You can certainly get a refund within 30 days, but I will say almost beyond a shadow of a doubt that it's a localized issue. Not much solace, I realize, but don't you think that if this WAS the way it was, that you'd hear more people screaming about it?
Try a clean install, using the Adobe CS Cleaner tool, and report back.
I tried to install Production Premium on another computer (Win7 x64, Nehalem 2.6 GHz, 12 GB, QuadroFX card). PremierePro didn't install (something about missing fonts and stuff - huh?). After Effects did but ran so jerky that it reminded me of the good old Amiga. I tried to reinstall it twice without success. Then I gave up.
On the Sandybridge system I just deinstalled the whole package and ran the cleaner tool (thanks for pointing that out). The cleaner tool crashed right after it opened its console window. Doesn't look promising. I still have an Athlon64 running XP64. Maybe I'll try it there, too, just for the "fun" of it.
Maybe it's because I bought the DVDs (I like to have physical media) and ripped iso images for a much much quicker installation. It's probably some "ingeniuos" copy protection to annoy paying customers. One never knows these days. I'll try the DVDs tomorrow.
Maybe it's because I bought the DVDs (I like to have physical media) and ripped iso images for a much much quicker installation.
It would not surprise me at all that that was the cause. Since Adobe has to pay for the licensing of the codecs used in Premiere Pro, I'd assume there is some sort of protection mechanism (for them, not you) to thwart/prevent thievery. Installing from a ripped ISO probably looks like thievery to the installer, and may lock out installation of said third-party codecs that are needed to properly play these files.
So, clean out the installation the best you can--the Cleaner Tool may not work since you tried to back-door the installation--and then install from the DVDs. I have a sneaking suspicion that you might have made a bigger mess by trying to install this way, probably now requiring an entire system refresh, but let's cross that bridge when we get to it.
Well, I have installed everything from the actual DVDs now: CS5.5.0: green images, doesn't work at all, CS5.5.2: just doesn't work.
I am really starting to get annoyed here. I have also seen that this is "just" a user forum, so I guess I won't hear from Adobe staff here. I'll have to see where I can get support directly from adobe. If this is a configuration error I should have found out by now (or someone else maybe). It's probably because the computer isn't connected to the internet and the application wants to phone home.
Thank you for spending your time and trying to help. My last try is to exchange the graphics card. And if that doesn't help, I'm through with it.
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I have the Canon Rebel T3i and it all plays smooth.
I know that there have been problems with Nikon D7000 footage with Premiere not playing nice with the .mov files.
The temporary work around is to re-name the files to .mpg making Premiere use a different engine to run it.
Maybe this might work till you get it figured out.
A quick scan over the thread looks like no one has yet suggested another possible fix.
CS 5.5 has an issues with Nikon D7000 media. Adobe is aware of it and is working on the fix. In the meantime, all Nikon users need do is change the extension of the files from .mov to .mpg and the files work just fine.
You might try the same with your Canon files.
Thanks a lot!! That was it!
I have changed the file extension to .mpg and all is well . So it works for 5D2 files as well.
Uh, I just noticed that the forum software does only allow one answer to be selected as correct, although in this thread there are two. I just klicked the one I did because it was nearest. Sorry.