We've also tried using the Captivate taskbar icon, which does not work, and minimizing the program, which ends the recording but loses the work. Any insights would be appreciated.
It seems that Captivate is perhaps corrupted? Did it ever work or is this just a recent issue? What is the version, most recent is 188.8.131.520?
If it is a recent issue, try clearing the Cache (Preferences) and perhaps deleting the preferences folder, while CP is closed. This folder is labeled Adobe Captivate 5.0 and is to be found in your profile. For Win7, this is the path:
C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 5 folder
Thanks, Lilybiri. Joe Ganci was at our office and he checked it out. It turns out that there is something about the way the software is programmed that stops screen captures in the Automatic and Print Screen modes on certain screens. We are able to record in FMC and then take screen grabs from there. It's not very efficient, but it works.