9 Replies Latest reply: Dec 4, 2011 6:24 PM by Carl Sun RSS

    Extension manager CS5 and CS5.5 not running under non-admin user

    hayehwatha Community Member

      Regarding Extension Manager not running under either non-admin user or administrator:

       

      I have read many peoples questions with many different types of answers.

       

      I have tried many of the suggestions and nothing works.

       

      Enough is enough.

       

      This is something that Adobe should correct and send through their updates.

        • 1. Re: Extension manager CS5 and CS5.5 not running under non-admin user
          Carl Sun Adobe Employee

          Sorry for the trouble. Could you please tell me which OS are you using and which CS products have you installed?

          • 2. Re: Extension manager CS5 and CS5.5 not running under non-admin user
            ericb007man Community Member

            I have the same problem. Extension Manager just hangs up. However on my Admin account, it works fine. I'm using Mac 10.6.8 with CS5 12.0.4 x32

            • 3. Re: Extension manager CS5 and CS5.5 not running under non-admin user
              Carl Sun Adobe Employee

              Have you tried to delete all files under "/Users/<YourUserName>/Library/Preferences/Macromedia/Flash Player/#Security/FlashPlayerTrust/" ?

              • 4. Re: Extension manager CS5 and CS5.5 not running under non-admin user
                ericb007man Community Member

                Yes. I deleted, logged out and still have the hang-up.

                • 5. Re: Extension manager CS5 and CS5.5 not running under non-admin user
                  Carl Sun Adobe Employee

                  Can you see the window of Extension Manager? Could you generate log files?

                  • 6. Re: Extension manager CS5 and CS5.5 not running under non-admin user
                    ericb007man Community Member

                    Yes I see the window. Here's a snapshot and the text from the Console log

                     

                    extmgr.jpg

                     

                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x232c2a0 of class NSCFString autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x232f1e0 of class NSPathStore2 autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x232bf60 of class NSBundle autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2331590 of class NSCFString autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2332d50 of class NSCFData autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2300330 of class NSCFNumber autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204200 of class NSCFArray autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204540 of class NSMutableParagraphStyle autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204590 of class NSCFDictionary autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x22045e0 of class NSPathStore2 autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204610 of class NSCFData autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0xa01ccae8 of class NSCFString autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2309c50 of class __NSArray0 autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204ca0 of class NSView autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204fd0 of class NSCFArray autoreleased with no pool in place - just leaking
                    12/1/11 8:38:15 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x22053c0 of class NSCFArray autoreleased with no pool in place - just leaking
                    12/1/11 8:38:23 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x191f6630 of class NSCFArray autoreleased with no pool in place - just leaking
                    12/1/11 8:38:23 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x191f5c10 of class NSCFArray autoreleased with no pool in place - just leaking
                    12/1/11 8:38:23 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204ca0 of class NSView autoreleased with no pool in place - just leaking
                    12/1/11 8:38:23 PMAdobe Extension Manager CS5[551]*** __NSAutoreleaseNoPool(): Object 0x2204ca0 of class NSView autoreleased with no pool in place - just leaking
                    • 7. Re: Extension manager CS5 and CS5.5 not running under non-admin user
                      Carl Sun Adobe Employee

                      The console log is not useful for troubleshooting. Please create a file named "ExManLog.YES" under "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS", then relaunch Extension Manager. After it hangs up, kill the process, then provide the log files under "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5".

                      • 8. Re: Extension manager CS5 and CS5.5 not running under non-admin user
                        ericb007man Community Member

                        I'm a photo retoucher, not a programmer. So I have no idea about the difference between a Console log and an ExMan Log.

                         

                        How do I create an ExManLog.YES file?

                        • 9. Re: Extension manager CS5 and CS5.5 not running under non-admin user
                          Carl Sun Adobe Employee

                          1. Run "Terminal.app" from "/Applications/Utilities/Terminal.app".

                          2. In Terminal window, input the following command then press "return" key:

                              cd "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS"

                          3. input the following command then press "return" key:

                              touch ExManLog.YES

                          4. Close Terminal window.