14 Replies Latest reply: Nov 7, 2011 1:04 PM by JSS1138 RSS

    Insert Disc 1, Can't Reinstall Software

    12towers Community Member

      Hello,

       

      Windows 7,

      Creative Suite Prodution Studio Premium, upgrade path.

      No viruses, was working fine, was just opening Audition, no software added recently. Tried restore points, no help. disabled virus protection. Many reboots. Tried everything.

       

       

      I was in the middle of an TV show edit in Premiere. Needed to do some audio correction, tried to open Audition, got invalid library, request reinstall. OK this is a time sensive project, tried to reinstall Audition from disc (legal). Inset disc 1 and go through adobe disclaimers and menu for which programs to reinstall, then I get the insert disc 1 dialog box, well it's running from disc 1. Tried everything I know how, it just keeps asking for Disc 1. Even spent 4 hourable hours with supports from India that were very rude and and quite a trial for my patience. They finally said after 3 and a half hours that Adode no longer supprots this software and I should upgrade. Well this is a custom machine that has been setup just for a single purpose. It is 32bit, can't upgrade. I purchased this software and now nothing works, not Photoshop, Nothing. I'm totally dead in the water. Please if you know a fix I'm really in a bind here. Adobe doesn't seem to care. Avid is starting to look good.

       

      Marc Strong