9 Replies Latest reply: Mar 23, 2012 11:02 AM by bruce.jackson

Process opening issue on workbench

Mrsunilg Nov 8, 2011 1:41 AM

Hi,

I have installed workbench on my machine Windows 7. I am able to import applications and processes. Even i can checkin and check out processes. But when i click on process, i get error (screen shot) and workbench gets shut down.

I dont see swim lane on workbench.

Please let me knwo why i am getting this error. Do i need to install some patches for this. if so then what patch i need to install along with workbench.

Regards

Sunil

1. Re: Process opening issue on workbench

bruce.jackson Nov 9, 2011 6:20 AM (in response to Mrsunilg)

I had the same problem before on my windows 7 machine also.

I ended up having to upgrade to es2.5. To get this taken care of.
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2. Re: Process opening issue on workbench

Mrsunilg Nov 9, 2011 8:04 PM (in response to bruce.jackson)

Dear Bruce,

I am using
　
Adobe LiveCycle Workbench ES2
Version: 9.0.0.0.20091021.2.223388

but still facing the same issue.

Could you please tell me how to upgrade to any specific version. How did you resolve it.

Please Bruce help me on this.

Regards
Sunil
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3. Re: Process opening issue on workbench

bruce.jackson Nov 10, 2011 4:52 AM (in response to Mrsunilg)

You willl need to update your server and workstation to

9.5.0.0.20100908.1.247189.
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4. Re: Process opening issue on workbench

Mrsunilg Nov 14, 2011 8:25 PM (in response to bruce.jackson)

Dear Bruce,

Any other Alternative for this issue.
If i update my currect server to 9.5 version then there would be some licencing issue. Also many configuration and installation issue will arise.

Will it resolve issue if i update workbench to 9.5.0.0.20100908.1.247189???

Regards
Sunil
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5. Re: Process opening issue on workbench

bruce.jackson Nov 15, 2011 4:47 AM (in response to Mrsunilg)

The 9.5 upgrade onto a 9.0 system is just pretty much a patch just make sure you backup everything first.

I dont think that workbench 9.5 will work with a 9.0 server but you can engage adobe support to find out for sure.
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6. Re: Process opening issue on workbench

Mrsunilg Nov 17, 2011 1:30 AM (in response to bruce.jackson)

Bruce,

Could you please let me know the procedure to upgrade server as well as workbench. I am new to it.

Regards
Sunil
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7. Re: Process opening issue on workbench

bruce.jackson Nov 17, 2011 4:58 AM (in response to Mrsunilg)

You wil need to backup your db as well as your gds from your server. Then you can apply the 9.5 sp2 patch to your server. Once that is complete you can download the workbench for 9.5. You will need to remove workbench 9.0 from your client machines and then you will need to install workbench 9.5 on your machine.
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8. Re: Process opening issue on workbench

Mrsunilg Mar 23, 2012 11:00 AM (in response to bruce.jackson)

Dear Bruce,

how can i apply the 9.5 sp2 patch to my server?

regards
sunil
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9. Re: Process opening issue on workbench

bruce.jackson Mar 23, 2012 11:02 AM (in response to Mrsunilg)

your adobe support should be able to assist with this.

You may also want to consider es3 or Adep since it has been released now.
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