20 Replies Latest reply: Dec 13, 2011 9:28 AM by cheddington RSS

    Photo Downloader Freezes Up

    Gary Niemeier Community Member

      Hi to all Bridge Macintosh users,

       

      I've posted this same thing to the Adobe:Camera Raw forum, but it is probably more relevant to Bridge Macintosh forum users. That is the photo downloader freeze-up problem when you click "choose" to select a folder. It happens if you install the latest Camera Raw plug-in. You can take Adobe's advice and do an elaborate work-around that involves putting all your photos into a pre-selected folder and simply not using the "choose" button (I find that ridiculous, personally, but if you have a camera that is only supported by the newest version of ACR, you have no other choice), or you can use Time Machine to go back and find your copy of ACR 4.6.1. Once restored to its place in the Root directory:Library:Application Support:Adobe:Plug-ins folder, Photo Downloader will be restored to normal functionality. Don't bother deleting "plist" files as suggested by some forum participants. That simply doesn't work. Hopefully Adobe will have a fix soon for users with the new cameras covered by ACR 6.5. Thank you.

        • 1. Re: Photo Downloader Freezes Up
          PECourtejoie CommunityMVP

          Did you try the release candidate of Camera Raw 6.6 from Adobe Labs?

          • 2. Re: Photo Downloader Freezes Up
            Gary Niemeier Community Member

            PECoutejoie, thanks for your response. You're right: in fact, I just posted something to that effect in the Camera Raw forum earlier today:

             

            "According to news posted yesterday (November 8th) on the Adobe Labs website:

             

            http://labs.adobe.com/technologies/cameraraw6-6/?tabID=details#tabTop

             

            ... the newest release of ACR, Version 6.6, DOES fix the photo downloader freeze-up problem. Keep in mind this version is still in beta."

             

            Personally, I didn't grab this release candidate, as my aging Nikon D90 is well-covered by ACR 4.6.1. But for anyone who has a newer camera or lenses, Adobe now has you covered.

            • 3. Re: Photo Downloader Freezes Up
              smashkirk Community Member

              This is dumb. I paid a lot of money for this suite of applications. It should work properly.

              • 4. Re: Photo Downloader Freezes Up
                Omke Oudeman Community Member

                This is dumb. I paid a lot of money for this suite of applications. It should work properly.

                 

                 

                To be honest, your post is not very helpful unless you provide details about OS and software version. And for your information, my suite of applications (I use CS5 design premium on OSX 10.6.8 ) works flawlessly, including Photodownloader.

                • 5. Re: Photo Downloader Freezes Up
                  smashkirk Community Member

                  I use:

                   

                  Mac OS X 10.6.8

                  CS5.1

                   

                  Bridge Photodownloader freezes.

                   

                  Please fix asap.

                  • 6. Re: Photo Downloader Freezes Up
                    Community Member

                    smashkirk wrote:

                     

                    …Bridge Photodownloader freezes…

                     

                    This is reportedly addressed in the ACR 6.6RC1 fix available as a beta from Adobe Labs.

                     

                    What version of ACR are you running?

                     

                    ____________

                    Wo Tai Lao Le

                    我太老了

                    • 7. Re: Photo Downloader Freezes Up
                      Gary Niemeier Community Member

                      Tai Lao, your answer is correct, as  posted by Adobe on their Labs website, and reflected by  PECourtejoie' s post above, which is marked "Correct Answer". It's all laid out clearly, and I'm not sure why Mr. Smashkirk expresses repeated  disgruntlement here, when the whole purpose of these forums is to find solutions to problems. That's been done. I spent  time getting to the bottom of this  bug and sharing it with forum members. But instead of thanking me for posting, or Adobe for providing a bug fix, he seems fixated on the idea that Adobe's software should be perfect in all respects. This is a fantasy. We don't live in that world. Adobe fixed the problem in a new version (that's why we have new versions of things), and that's that. One can download the new ACR (6.6) or use Time Machine to retrieve one's earlier version of ACR. Or we can use the workaround that Adobe provided in a different post. It's all available to anyone who wants to find the information. At any rate, Tai Lao, you deserve thanks for being helpful to folks who seem unable to rise above their dismay that the world isn't perfect.

                      • 8. Re: Photo Downloader Freezes Up
                        Community Member

                        Gary Niemeier wrote:

                         

                        …not sure why Mr. Smashkirk expresses repeated  disgruntlement here, when the whole purpose of these forums is to find solutions to problems…

                         

                        He probably has an urge to assert himself forcefully to compensate for who knows what. 

                         

                        I just do what I can and shrug. 

                         

                         

                        ____________

                        Wo Tai Lao Le

                        我太老了

                        • 9. Re: Photo Downloader Freezes Up
                          smashkirk Community Member

                          It's been about a month since this problem has been reported. Why is the fix not included as a software update? I don't have time to go searching the internet to fix my software.

                          • 10. Re: Photo Downloader Freezes Up
                            Community Member

                            Because it is still a Release Candidate (beta).  ACR is updated in an orderly fashion every 3 to 4 months, or 3 to 4 times per year

                             

                             

                            ____________

                            Wo Tai Lao Le

                            我太老了    

                             

                            [Message edited to remove objectionable phrases]

                            • 11. Re: Photo Downloader Freezes Up
                              Dave Merchant CommunityMVP

                              Users posting in this discussion are reminded that our acceptable use guidelines strictly forbid personal insults.

                               

                              Irrespective of your personal opinions as to how someone is behaving, let's keep it polite and professional.

                              • 12. Re: Photo Downloader Freezes Up
                                Community Member

                                  (Bronx cheer)

                                • 13. Re: Photo Downloader Freezes Up
                                  Omke Oudeman Community Member

                                     (Bronx cheer)

                                   

                                   

                                  one day my friend, one day...

                                  • 14. Re: Photo Downloader Freezes Up
                                    Community Member

                                    Again?  

                                    • 15. Re: Photo Downloader Freezes Up
                                      julies0708

                                      thanks for link to download, fixed my problem with the freezing photo downloader.

                                      • 16. Re: Photo Downloader Freezes Up
                                        Community Member

                                        Somehow, I hadn't caught this:

                                         

                                         

                                        Gary Niemeier wrote:

                                         

                                        …Personally, I didn't grab this release candidate, as my aging Nikon D90 is well-covered by ACR 4.6.1. But for anyone who has a newer camera or lenses, Adobe now has you covered.

                                         

                                        Gary,

                                         

                                        Oh, that is soooooo wrong! 

                                         

                                        One should ALWAYS run the LATEST release of ACR, no exceptions.  Each new release brings unheralded, unannounced and sometimes even unacknowledged bug fixes and improvements, beyond support for newer cameras.

                                         

                                        Staying with an older version just because your camera is already supported by it is a very <euphemism>unwise</euphemism> decision.

                                         

                                         

                                        ____________

                                        Wo Tai Lao Le

                                        我太老了

                                        • 17. Re: Photo Downloader Freezes Up
                                          Gary Niemeier Community Member

                                          Tai Lao, I do understand where you're coming from! And you know, by and large, I totally agree with you.

                                           

                                          I should point out a mistake I made  way up in my initial posting, which was that my version prior to the bug was not 4.6.1 (that would be a long time ago), but 6.4.1. It was the version just prior to the one that contained the freeze bug. Given the choice of doing an elaborate work-around or just going back and re-installing the prior version, I opted for the quicker and easier route, since I'd already lost several hours to figuring out what was going on. As a busy professional, that's expensive time.

                                           

                                          If Adobe has fixed the bug in a new ACR, I'm totally fine with upgrading to it and I'd urge any readers to do the same. If Adobe wants its users to unthinkingly adopt every new version of its ACR software, then they also should accept the responsibility of notifying people when there's a known bug that would cause workflow disruptions. This would be at the top of the user forums or someplace visible. Don't you agree?

                                           

                                          Thanks again.

                                           

                                          Message was edited by: Gary Niemeier

                                          • 18. Re: Photo Downloader Freezes Up
                                            Community Member

                                            Adobe bean-counters and their legal department determine what they should disclose, and it's not much.

                                             

                                            What I was addressing was the fundamental error of staying with a given version of ACR just because your camera is already supported.  That's not a valid reason.

                                             

                                            Adobe doesn't "want" you to do anything, thinkingly or unthinkingly.  I'm pretty sure they couldn't care less what their customers do in this regard.  After all they're not charging for the ACR updates, so what you do doesn't affect their bottom line.

                                             

                                            I was not speaking for Adobe, I was just informing you that you'll be leaving image quality on the table if you stay with a given version of ACR just because it already supports your camera.  I have no connection to Adobe.

                                             

                                            ____________

                                            Wo Tai Lao Le

                                            我太老了      

                                            • 19. Re: Photo Downloader Freezes Up
                                              Gary Niemeier Community Member

                                              I don't think any photographer would knowingly leave image quality on the table, especially since the updates are free.

                                               

                                              Your point is well-taken and very germane to this discussion of being a thinking Adobe customer.

                                              • 20. Re: Photo Downloader Freezes Up
                                                cheddington

                                                Many thanks for this info re the feeezing downloader.  I installed the patch today and all is now well.