Robo freezes when opening or importing

[GSSue]

I cannot open projects or import files or images in RoboHelp. I can open existing projects in Windows Explorer, but I cannot open them via File > Open, or by clicking Open...on the splash screen. I am trying to create a new project, but cannot import my company's css, skin, or any other templates I need to create the project I want. This is a Robo problem only. I do not have this problem with FM or Captivate. This is a fairly recent problem that seemed product related, not project related, so i uninstalled and reinstalled robo help, but it did not help anything.

When I click File > Open or File > Import, Robo freezes, and I cannot click anything. When I hit Esc on the keyboard the mouse is released and I can again navigate and click stuff in Robo

Has anyone else had this problem?

[Amebr]

Sounds like your Open window has fallen off the edge of your screen. Try this:

Click File > Open .

Press Alt, Spacebar, M.

Press any arrow key.

Waggle the mouse  until the Open dialog box displays on screen.

Click to place where you like.

Repeat for any other occasions where RH freezes, but Esc seems to make things work again. (Esc is closing the dialog box, and returning control to the main window).

Amber

[GSSue]

You are absolutely unbelievable! How did you know this? Thank you so very very much – I have a huge project due at the end of the month, and I was about to start borrowing co-writers’ laptops!

[Bob_Shairulla]

Hi Amber, I had this problem as well. Needless to say, it was very annoying.  I was about the get the PC support team to re-install RH.  But I tried your solution instead and it worked!  Thanks a million!

Bob

[Captiv8r]

Hi folks

While Amber's workaround does the job, there's actually an easier way to accomplish it if your computer keyboard has one of those nifty little Windows Logo keys.

Press and hold the Windows logo key, then tap the left arrow key a couple of times.

Cheers... Rick

[Amebr]

Neat trick! But note you may need to re-size your application window afterwards. Mine got squished/stretched into a half-monitor width rather than my usual working size. It seems to toggle between the last used position/size, and half-monitor left and right positions.

[Captiv8r]

Actually, if you are only moving the missing preview it should have zero effect on the main application.

[Amebr]

Okay, so "parts" of the application resize themselves.