2 Replies Latest reply on Nov 9, 2011 3:54 PM by John T Smith

    C++ Runtime Error

    artistdomain Level 1

      Hello,

       

      I've gotten a few C++ Runtime crashes since installing CS5.5. I didn't get this during istall as per the posts I've seen. Got them afterwards while running just Premiere with no other Adobe apps concurrently.

       

      It's happened a few times and I dodn't yet see any pattern. Here are some relevant factors

       

      Win 7, 64bit, clean install on new system.


      clean install of CS5.5. then upgraded to 5.5.1.

       

      Have a Matrox MXO2 mini with newest drivers installed as of the latest update to Premiere.

       

      Nvidia GTX 470 with newest WHQL drivers installed. This driver is not the most recent Adobe approved driver. It's the newest Nvidia driver prior to some kind of game that required Nvidia to update it's drivers for the card more recently (last couple of weeks?)

       

      Anyone else getting this error?

       

      Do you know why? Have you been able to fix it?

       

      Any insights appreciated.

       

      Thanks

       

      wade

       

      ps, I've just added the error reporting in windows below. Note how it seems to reference AMD64. My CPU is a i7 980

       

      Log Name:  Application
      Source:    Application Error
      Date:      10/30/2011 10:39:31 PM
      Event ID:  1000

      Task Category: (100)

      Level:     Error
      Keywords:  Classic
      User:      N/A
      Computer:  User-PC

      Description:

      Faulting application name: Adobe Premiere Pro.exe, version: 5.5.1.0, time stamp: 0x4e684b99

      Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7

      Exception code: 0x40000015

      Fault offset: 0x0000000000042686

      Faulting process id: 0xa5c

      Faulting application start time: 0x01cc9740a019bf8f

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe

      Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a 83bc251\MSVCR90.dll

      Report Id: 8f2ed10f-0369-11e1-be31-14dae93e0c03

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>


      <Provider Name="Application Error" />

      <EventID Qualifiers="0">1000</EventID>

      <Level>2</Level>

      <Task>100</Task>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2011-10-31T02:39:31.000000000Z" />

      <EventRecordID>4062</EventRecordID>

      <Channel>Application</Channel>

      <Computer>User-PC</Computer>

      <Security />

        </System>

        <EventData>


      <Data>Adobe Premiere Pro.exe</Data>

      <Data>5.5.1.0</Data>

      <Data>4e684b99</Data>

      <Data>MSVCR90.dll</Data>

      <Data>9.0.30729.6161</Data>

      <Data>4dace4e7</Data>

      <Data>40000015</Data>

      <Data>0000000000042686</Data>

      <Data>a5c</Data>

      <Data>01cc9740a019bf8f</Data>

      <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe</Data>

      <Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e6 1857a83bc251\MSVCR90.dll</Data>

      <Data>8f2ed10f-0369-11e1-be31-14dae93e0c03</Data>

        </EventData>

      </Event>

       

      This error is called an application hang:

       

      Log Name:  Application
      Source:    Application Hang
      Date:      11/4/2011 2:30:44 AM
      Event ID:  1002

      Task Category: (101)

      Level:     Error
      Keywords:  Classic
      User:      N/A
      Computer:  User-PC

      Description:

      The program Adobe Premiere Pro.exe version 5.5.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 910

      Start Time: 01cc9aa18c188a3d

      Termination Time: 247

      Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe

      Report Id: 71bfecd1-06ae-11e1-9721-14dae93e0c03

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>


      <Provider Name="Application Hang" />

      <EventID Qualifiers="0">1002</EventID>

      <Level>2</Level>

      <Task>101</Task>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2011-11-04T06:30:44.000000000Z" />

      <EventRecordID>4672</EventRecordID>

      <Channel>Application</Channel>

      <Computer>User-PC</Computer>

      <Security />

        </System>

        <EventData>


      <Data>Adobe Premiere Pro.exe</Data>

      <Data>5.5.1.0</Data>

      <Data>910</Data>

      <Data>01cc9aa18c188a3d</Data>

      <Data>247</Data>

      <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe</Data>

      <Data>71bfecd1-06ae-11e1-9721-14dae93e0c03</Data>

      <Binary>55006E006B006E006F0077006E0000000000</Binary>

        </EventData>

      </Event>