13 Replies Latest reply on Nov 14, 2011 9:17 PM by pwillener

    Firefox update and Adobe are killing each other.

    Kylekbbbn

      I have tried since i dled the new firefox to unistall and use other suggestions here to fix this issue. Nothin unistalled all the way redid jack squat. All i care about is a fix for it to work.

       

      64 bit windows 7

      with 4gb ram

       

      ANY freaking good idea on how to fix this perfecto sides a link to the unistall reinstall thing. The main page that does that sucks donkey!

        • 1. Re: Firefox update and Adobe are killing each other.
          pwillener Level 8

          Sorry, it is not clear what your problem is.

           

          Installers and uninstallers are here http://forums.adobe.com/thread/909550 - make sure Firefox is closed when running the uninstaller / installer.

          • 2. Re: Firefox update and Adobe are killing each other.
            Kylekbbbn Level 1

            My problem is with the last verison of firefox. Adobe wouldnt work so i tried updating and didnt work. Unistalled and reinstalled (total pain in the tail didnt work). Got here did some of the links i found installed but wont show up as working with firefox. The plugin never comes up i think. I need a freakin soultion to this.

            • 3. Re: Firefox update and Adobe are killing each other.
              pwillener Level 8

              What "last version" of Firefox?

               

              Did you run the 32-bit or 64-bit installer?

               

              Do you see Shockwave Flash under about:plugins and is it enabled?

              • 4. Re: Firefox update and Adobe are killing each other.
                Kylekbbbn Level 1

                The brand new updated 8.0 and i did the one that is on the first dl page that includes both. *it didnt work* . Then i tried to do the seperate one of 64 bit it didnt work. 32 didnt either and at first Shcokwave did show it was up but wouldnt work then i ran the unistaller and it quit showing up. Tried running them again and jack squat .

                • 5. Re: Firefox update and Adobe are killing each other.
                  pwillener Level 8

                  Flash Player 11 works fine on my 64-bit system with Firefox 8.0

                   

                  After you run the uninstaller, what files do you have left in

                  • C:\Windows\system32\Macromed\Flash ?
                  • C:\Windows\syswow64\Macromed\Flash ?
                  • 6. Re: Firefox update and Adobe are killing each other.
                    Kylekbbbn Level 1

                    The unistaller its self is there and two files that go with it. I deleted them and now still nothing any ideas on how to get thsi fixed? I am going crazy not playin some of my games cause of it.

                    • 7. Re: Firefox update and Adobe are killing each other.
                      pwillener Level 8

                      Try running only then 64-bit installer, then post the contents of the FlashInstall.log files here.

                      • 8. Re: Firefox update and Adobe are killing each other.
                        Kylekbbbn Level 1

                        For C:\Windows\SysWOW64\Macromed\Flash

                         

                        =O====== M/11.1.102.55 2011-11-14+21-53-00.604 ========

                        0000 [I] 00000010 "C:\Users\EMACHI~1\AppData\Local\Temp\2711.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1

                        0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                        0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                        0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                        0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                        0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                        0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                        0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                        0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0010 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0012 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\flashplayer.xpt 5

                        0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

                        0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_Plugin.exe

                        0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

                        0016 [E] 00001031 C:\Windows\SysWOW64\Macromed\Flash\flashplayer.xpt:5

                        =X====== M/11.1.102.55 2011-11-14+21-53-01.415 ========

                         

                        =O====== M/11.1.102.55 2011-11-15+02-52-12.345 ========

                        0000 [I] 00000010 "C:\Users\EMACHI~1\AppData\Local\Temp\3F76.dir\InstallFlashPlayer.exe" -uninstall plugin

                        0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                        0002 [W] 00001018

                        0003 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                        0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                        0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                        0006 [W] 00001019

                        0007 [W] 00001020

                        0008 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                        0009 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                        0010 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                        0011 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                        0012 [W] 00001021

                        0013 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                        0014 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                        0015 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2

                        0016 [W] 00001048

                        0017 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                        0018 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                        0019 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                        0020 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0021 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0022 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0023 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0024 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\flashplayer.xpt 5

                        =X====== M/11.1.102.55 2011-11-15+02-52-12.455 ========

                         

                        =O====== M/11.1.102.55 2011-11-15+02-52-43.545 ========

                        0000 [I] 00000010 "C:\Users\EMACHI~1\AppData\Local\Temp\B7C1.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1

                        0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                        0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                        0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                        0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                        0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                        0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                        0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                        0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0010 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0012 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\flashplayer.xpt 5

                        0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

                        0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_Plugin.exe

                        0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

                        0016 [E] 00001031 C:\Windows\SysWOW64\Macromed\Flash\flashplayer.xpt:5

                        =X====== M/11.1.102.55 2011-11-15+02-52-44.450 ========

                         

                         

                         

                        • C:\Windows\system32\Macromed\Flash ?

                        =O====== M/11.1.102.55 2011-11-14+21-52-55.830 ========

                        0000 [I] 00000010 "C:\Users\eMachines\Desktop\install_flash_player_11_plugin_64bit.exe"

                        0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                        0002 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0004 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0005 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0006 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_1_102.dll

                        0007 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_Plugin.exe

                        0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                        0009 [I] 00000011 1

                        =X====== M/11.1.102.55 2011-11-14+21-53-02.367 ========

                         

                        =O====== M/11.1.102.55 2011-11-15+02-52-09.771 ========

                        0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_Plugin.exe" -maintain plugin

                        0001 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_Plugin.exe 5

                        0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                        0003 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                        0004 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                        0005 [W] 00001021

                        0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                        0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                        0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0010 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0012 [I] 00000011 1

                        0013 [I] 00000012

                        =X====== M/11.1.102.55 2011-11-15+02-52-12.642 ========

                         

                        =O====== M/11.1.102.55 2011-11-15+02-52-38.803 ========

                        0000 [I] 00000010 "C:\Users\eMachines\Desktop\install_flash_player_11_plugin_64bit.exe"

                        0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                        0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                        0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                        0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                        0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                        0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                        0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                        0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                        0010 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                        0012 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_1_102.dll

                        0013 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_Plugin.exe

                        0014 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                        0015 [I] 00000011 1

                        =X====== M/11.1.102.55 2011-11-15+02-52-45.605 ========

                         

                        • 9. Re: Firefox update and Adobe are killing each other.
                          pwillener Level 8

                          There seems to be a problem writing flashplayer.xpt to C:\Windows\SysWOW64\Macromed\Flash - did you delete that file from the folder after uninstalling?

                           

                          Usually I see this error (5) if a file cannot be deleted from a folder.

                          • 10. Re: Firefox update and Adobe are killing each other.
                            Kylekbbbn Level 1

                            I think so on the first run after finding it. But how can i fix that?

                            • 11. Re: Firefox update and Adobe are killing each other.
                              pwillener Level 8

                              I don't know why it cannot write to that folder.  You are running the installer as an Administrator user?

                              • 12. Re: Firefox update and Adobe are killing each other.
                                Kylekbbbn Level 1

                                Yeap and its not doing jack. Really sucks being honest

                                • 13. Re: Firefox update and Adobe are killing each other.
                                  pwillener Level 8

                                  Next try to delete both install folders; the installer should recreate them with proper permissions.