Mac OSX v10.7 (Lion) broke many features of many versions of Premiere Pro (and other applications) by changing how applications must deal with overlays---such as that used in the Timecode effect. We can't go back and retroactively address all of these issues for previous versions. We have issued an update that addresses this issue for the current version.
Thanks for the reply Todd. That is dissapointing as I only purchased my version of CS5 in late March and expected it to have been supported for longer than 8 months. Does this mean that until I upgrade I will not be able to apply timecode?
I'm having the same issue and it's highly irretating.
Not only did you release CS5.5 shortly after most of us were able to upgrade, but now compatability issues with Lion?
Such a silly little thing such as a time code we now have to render out and re-render in after effects, or does it not work there either?
Please tell me in advance so I don't waste more time rendering out an interview that's 30 min long, uncompressed, JUST so that I can add a timecode.
Too late, 4 hours later and I finally have a video with a timecode...
I find it annoying that deleting threads is a higher priority than answering them.
Seriously, you only release a fix for cs5.5? What kind of a joke is that?
What happened to customer support?
I deleted the post that suggested you get a Windows box to solve your Mac problem. As you noted, that was an unhelpful, un-asked-for and unprofessional "solution". I will continue to delete any and all posts that suggest Mac users fix any problems they have by switching to a Windows box, unless the OP specifically requests information about Windows.
Your reply to the deleted post didn't make sense after that, so it got the axe as well.
I moderate here, I don't make decisions about how Adobe should address software patches, customer service or anything else related to Adobe's business practices.
You should consider approaching Apple and asking them to patch Lion to un-break the overlay issue that they broke in Lion.
ok, agreed, but still... Can't you get someone who can address the issue to give us an official statement please?
Can't you get someone who can address the issue to give us an official statement please?
I could be wrong, but I think the guy with the big red A next to his name did just that in post #1.
Sadly, changes made by Apple (and Microsoft) sometimes trickle down to the end users with the result that many of us have to do more work than before. So something that was intended to make our working lives easier actually makes things more difficult.
Sorry but the A isn't actually Red, it's in the negative space, so it's white...just saying...
I hope Adobe and Apple can come up with a solution for CS5 and older versions.
I found this thread after having the same problem with CS5 and OSX 10.8.
My thread is here: http://forums.adobe.com/message/4863161#4863161
I feel I received a "Windows vs Mac" answer. I just wanted to know if the problem is definietly fixed in CS5.5 or CS6?
Another discussion here: http://forums.creativecow.net/thread/3/932541
says that there's still a problem with CS5.5.2 on OSX 10.6.8.
I'm running CS5 on OSX 10.8.2 and having the problem. So Apple hasn't fixed anything about an overlay conflict with CS yet.
I'd upgrade CS if someone would please just tell me which version of CS had definitely resolved the conflict. Adobe must have tested for this by now, right?
Thanks for your time,
> I'm running CS5 on OSX 10.8.2 and having the problem. So Apple hasn't fixed anything about an overlay conflict with CS yet.
As far as Apple is concerned, there is nothing to fix. They changed the way that applications use overlays, which broke many applications. It was up to application developers (like us) to catch up to this change. We did so. There is no such problem with Premiere Pro CS6.