Hello AE Helpers! Thanks to all for help in advance.
I've been using AE CS3 for a long time. Recently it will not start and I get the following:
"Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
I contacted AE support, but am not getting help.
I can't uninstall the program - in Control Panel it only allows for reinstall/repair, not uninstall. Trying to repair with original install disk does not work.
This problem did happen a year or so ago. I was able to uninstall and reinstall, and that fixed it, but not this time.
Has anyone else had this problem and resolved it?
Is there another way to unistall AE so I can reinstall it?
Thanks very much.
Use the Creative Suite Cleaner Tool, reinstall the program. Then uninstall it again, restart your system, and install again one last time. This convoluted process is required due to a bug in the licensing system.