28 Replies Latest reply: Nov 21, 2011 5:57 PM by TdeV1 RSS

    Save as PDF generates SPLWOW64.EXE error

    TdeV1 Community Member

      Just moved to new Windows 7 box

      Using Frame v 8.0p236

       

      Have book, used Save as PDF option, click "Set".

      Get a popup box with big red "X" says: c:\windows\SPLWOW64.EXE

       

      Ideas?

       

      TIA,

      Theresa

        • 1. Re: Save as PDF generates SPLWOW64.EXE error
          Bob Niland (Error 7103) Community Member

          Just moved to new Windows 7 box

           

          What Windows 7?

          Hopefully Professional, Enterprise or Ultimate.

           

          Running in 32- or 64-bit mode?

          If 64, do you have XP[32] Mode handy?

           

          Using Frame v 8.0p236

           

          FM8 isn't supported on Windows 7.

          You may be able to get it to work.

           

          See: My FrameMaker 8 Keeps Crashing in Windows 7

          http://forums.adobe.com/message/3940299#3940299

          • 2. Re: Save as PDF generates SPLWOW64.EXE error
            Michael Müller-Hillebrand Community Member

            Theresa,

             

            searching Google for SPLWOW64.EXE "Windows 7" you’ll find several posts on Microsoft forums and elsewhere. It makes me believe there is an issue with your printer driver. FrameMaker is a 32 bit application and under certain circumstances Windows 64 bit can not handle certain things, it seems.

             

            On a different note (and most probably unrelated to this problem): Your FrameMaker 8 installation is not patched to version 8.0p277, please do that.

             

            http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows

             

            - Michael

            • 3. Re: Save as PDF generates SPLWOW64.EXE error
              TdeV1 Community Member

              Michael,

               

              Do you mean Framemaker 8 with Windows XP SP3?

              • 4. Re: Save as PDF generates SPLWOW64.EXE error
                Bob Niland (Error 7103) Community Member

                It also appears that splwow64.exe is target for malware.

                 

                Infection or replacement by a trojan splwow64.exe needs to be ruled out before taking other steps.

                 

                If the problem can't be resolved in native Win7-64, an alternative is to re-install Frame in a virtual Windows XP (32-bit) running under Win7 ("XP mode"), which is freely available from MS if (big if) you paid enough for your Win7.

                • 5. Re: Save as PDF generates SPLWOW64.EXE error
                  TdeV1 Community Member

                  My system is Win 7 Professional 64 bit. I think I have 32 mode, but I don't know anything about it. Can I set up 32 bit for one application only? Can you tell me where I go and find out about it?

                  • 6. Re: Save as PDF generates SPLWOW64.EXE error
                    Bob Niland (Error 7103) Community Member

                    My system is Win 7 Professional 64 bit.

                    You qualify

                     

                    I think I have 32 mode, but I don't know anything about it.

                    http://en.wikipedia.org/wiki/XP_Mode#Windows_XP_Mode

                     

                    Can I set up 32 bit for one application only?

                    Yes

                     

                    Can you tell me where I go and find out about it?

                    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8002

                     

                    Before doing that, another work-around to try would be print to PostScript and separately Distill (if you have the full Acrobat product).

                    • 7. Re: Save as PDF generates SPLWOW64.EXE error
                      TdeV1 Community Member

                      How does this work?

                      I now have Win XP mode (maybe w/ Virtual PC)

                      Do I have to reinstall Frame to this "pc"?

                      Do I uninstall it from the regular Windows 7 box?

                       

                      Do I have to open xp mode in order to be able to run Frame?

                      • 8. Re: Save as PDF generates SPLWOW64.EXE error
                        Mike Wickham Community Member

                        Have you tried printing to the Adobe PDF printer instead of using Save

                        as PDF? Save as PDF is known to be problematic for many. Printing to PDF

                        is much more dependable.

                        • 9. Re: Save as PDF generates SPLWOW64.EXE error
                          TdeV1 Community Member

                          I've used Save as PDF flawlessly for a year or two. Printing to the Adobe PDF doesn't work at all; I thought it had something to do with some choice of Adobe's. But you say not; I wonder how to troubleshoot its working better. I can use the PDF Printer in other applications.

                           

                          Ideas?

                          • 10. Re: Save as PDF generates SPLWOW64.EXE error
                            Bob Niland (Error 7103) Community Member

                            How does this work?

                             

                            Sometimes in this forum we just toss out potential lifejackets. The swimming part is up to you. I've never run XP mode myself, but it's provided by MS precisely for situations like yours.

                             

                            I now have Win XP mode (maybe w/ Virtual PC)

                            Do I have to reinstall Frame to this "pc"?

                             

                            Presumably. and depending on how Adobe implemented the DRM on FM8, you might have to uninstall it from Win7-64 first.

                             

                            Do I uninstall it from the regular Windows 7 box?

                             

                            Presumably.

                             

                            Do I have to open xp mode in order to be able to run Frame?

                             

                            Presumably, although it's possible that MS implemented XPM in such a way that apps installed within it are visible to Win7, and when you run an app that requires XPM, XPM is dispatched automatically.

                            • 11. Re: Save as PDF generates SPLWOW64.EXE error
                              Arnis Gubins ACP/MVPs

                              BestScenes wrote:

                               

                              I've used Save as PDF flawlessly for a year or two. Printing to the Adobe PDF doesn't work at all;

                               

                              However, that's exactly what SaveAsPDF does (albeit behind the scenes)! It sounds like there's a configuration issue with your PDF port or perhaps the permissions for the location that has been specified for output. Win 7 is a real PITA when it comes to providing simple access to locations. Also being on FM8, as others have mentioned, is probably exacerbating the situation.

                               

                              When you print to the AdobePDF from other applications, do you get asked where to place the PDF file or does it just always go the same location regardless of the application? Have you gone through your AdobePDF printer properties and configured it since it was installed?

                              • 12. Re: Save as PDF generates SPLWOW64.EXE error
                                TdeV1 Community Member

                                Arnis,

                                 

                                Printing to PDF works from other applications (inclu MS Word!). After unselecting "Do not send Fonts to 'Adobe PDF' ", I can now Print to PDF *and* Save as PDF.

                                 

                                However, when I Print to PDF or Save as PDF, I end up with a file in the Adobe PDF Printer Documents print queue folder. This is also true if I print to PDF from MS Word. Closing the PDF file does not remove the file from the queue/folder. Cancelling the documents removes all but one.

                                 

                                So I think something else is wrong.

                                 

                                Thanks for your help,

                                Theresa

                                • 13. Re: Save as PDF generates SPLWOW64.EXE error
                                  Arnis Gubins ACP/MVPs

                                  Theresa,

                                   

                                  You have to configure things so that default settings aren't being used. In the AdobePDF printer Printing Defaults, set the Adobe PDF Output Folder to prompt you for the destination:

                                   

                                  AdobePDF_settings.png

                                  Note: you also have to make the same settings for the printing preferences.

                                  • 14. Re: Save as PDF generates SPLWOW64.EXE error
                                    Mike Wickham Community Member

                                    Stuck files in the queue sounds like a problem I had with Acrobat X. The

                                    10.0.1 patch broke the Adobe PDF printer, so that it tried to use the

                                    COM1: port, instead of the Documents or Desktop port. (You can check for

                                    this by right-clicking the Adobe PDF printer, choosing "Printer

                                    Properties," then selecting the "Ports" tab.) In fact, it deleted those

                                    ports! (Here's a link to that problem:

                                    http://kb2.adobe.com/cps/893/cpsid_89330.html). The result was PDFs that

                                    would not print, and would be left stuck in the printer queue. The fix

                                    was to delete the Adobe PDF printer, then run the Acrobat repair option

                                    to regenerate it. You might want to do this. Following are the

                                    directions for Windows 7. Windows XP instruction are included at the

                                    link above.

                                     

                                     

                                              *Windows Vista (UAC on, nonadmin user), Windows 7 (UAC on,

                                              admin user)*

                                     

                                    1. Close all PDF files.

                                    2. Go to Printers and Faxes (Windows XP), Printers (Vista) or Devices

                                        and Printers (Windows 7).

                                    3. Right-click the Adobe PDF printer and click Delete (Windows XP,

                                        Vista) or Remove Device (Windows 7).

                                    4. Enter the admin credentials. This step deletes the Adobe PDF printer.

                                    5. Go to Programs and Features (Vista and Windows 7).

                                    6. Select Adobe Acrobat X Pro or Standard and click Change.

                                    7. Select Repair and follow instructions to complete repair.**

                                     

                                    By the way, I don't think this was mentioned earlier, but another cause

                                    of problems with PDF generation is having more than one installation

                                    and/or version of Acrobat, Adobe Reader, or the PDF creation add-on that

                                    comes with FrameMaker installed simultaneously. If you have Acrobat, you

                                    should NOT have Adobe Reader or the PDF creation add-on installed on the

                                    same computer, and you should have only one version of Acrobat installed.

                                    • 15. Re: Save as PDF generates SPLWOW64.EXE error
                                      TdeV1 Community Member

                                      Mike's answer sounded promising, so I tried it today (Saturday) but it had no affect. I deleted the Adobe PDF printer, repaired Acrobat X Reader from Control Panel. Then was without an Adobe PDF printer, so went to Acrobat 8, Help Menu, Repair Acrobat 8 installation.

                                       

                                      I have reinstalled the Adobe PDF printer and changed preferences to uncheck "Do not send Fonts to 'Adobe PDF'". (This is Acrobat 8 Professional remember).

                                       

                                      Curiously, for some time yesterday Save as PDF was working. Later I went back to getting the SPLWOW64.EXE error.

                                       

                                      Arnis, the Adobe PDF Folder options are only blank or "LPT1:" - not as you state above. Could this be the problem?

                                       

                                      Thanks,

                                      Theresa

                                      • 16. Re: Save as PDF generates SPLWOW64.EXE error
                                        Arnis Gubins ACP/MVPs

                                        Theresa,

                                         

                                        It sounds like the port info is getting clobbered on your installation. The Adobe PDF printer instance should be set to the "Adobe PDF" port, e.g.

                                        AdobePDFPort.png

                                         

                                        You should have a Port labelled "Adobe PDF". If you don't then you'll have to click on the "Add Port..." button and then manual create a port called "Adobe PDF Port Monitor". You then specify a destination folder folder for this port, which is where Distiller where drop off files by default. You can overeride this by specifying the "Prompt for PDF filename" as shown in the Printing Deefaults panel of the previous message.

                                        • 17. Re: Save as PDF generates SPLWOW64.EXE error
                                          Mike Wickham Community Member

                                          You should not have both Acrobat and Reader on the same computer,

                                          ESPECIALLY when they are not the same version. Adobe warns against this

                                          and does not support it. Uninstall both, then reinstall only your

                                          Acrobat 8 or you will lose your PDF printer.

                                          • 18. Re: Save as PDF generates SPLWOW64.EXE error
                                            TdeV1 Community Member

                                            Arnis Gubins wrote:

                                             

                                            You should have a Port labelled "Adobe PDF". If you don't then you'll have to click on the "Add Port..." button and then manual create a port called "Adobe PDF Port Monitor".

                                            In order to add the printer, I need a Port Type. Where do I find the INF file to create the Port Type?

                                             

                                            Thanks.

                                            • 19. Re: Save as PDF generates SPLWOW64.EXE error
                                              TdeV1 Community Member

                                              Arnis, let me amend that request.

                                               

                                              I need to recreate the Adobe PDF printer in Win 7/64.

                                              My available printer port types are: local port and Standard TCP/IP port

                                              If I try to add a port type, I am asked "Please provide a printer INF that containes the port monitor installation information" and then there is a browse box for me to provide a location for the INF file. The Frame and CS3 CDs don't have this file. Searching for *.INF produces 3,111 files. Searching *.inf inside c:\Windows produces 2,967 files.

                                               

                                              So, some help would be useful!

                                               

                                              Thanks.

                                              • 20. Re: Save as PDF generates SPLWOW64.EXE error
                                                Arnis Gubins ACP/MVPs

                                                Theresa,

                                                 

                                                Sorry, I missed the part about Acrobat 8 earlier.

                                                 

                                                Acrobat 8 doesn't have that info for Win7 (that's why it's unsupported for Win7). With supported versions of Acrobat, you need to specify the AdobePDF.inf file, typically found in the Acrobat\Xtras\AdobePDF folder. You will probably need to print to file and then manually use Distiller to create PDFs in your configuration.

                                                • 21. Re: Save as PDF generates SPLWOW64.EXE error
                                                  TdeV1 Community Member

                                                  Thanks for the direction. However, I now get an error "An error occurred installing port monitor 'Adobe PDF Port'. Please contact the manufacturer for assistance.

                                                   

                                                  Ideas?

                                                  • 22. Re: Save as PDF generates SPLWOW64.EXE error
                                                    Mike Wickham Community Member

                                                    Have you tried uninstalling Acrobat, uninstalling Reader, then

                                                    reinstalling Acrobat ONLY, and then following the repair steps listed

                                                    above (if necessary)?

                                                    • 23. Re: Save as PDF generates SPLWOW64.EXE error
                                                      Arnis Gubins ACP/MVPs

                                                      As Mike says, you can't have two different versions of Acrobat and Reader installed. You have to uninstall both and then re-install Acrobat 8. However, for a Win7 64-bit environment, I would only recommend Acrobat X Pro for things to behave properly.

                                                      • 24. Re: Save as PDF generates SPLWOW64.EXE error
                                                        TdeV1 Community Member

                                                        Well, this is curious. On my old box, I had Acrobat 8 Professional and Reader 9 running for quite a long time. Admittedly, I mostly used 8. Recently I upgraded that Box to 10. With no problems.

                                                         

                                                        My associate has 8 Professional and 10 Reader running successfully also, but he uses 10 to read most frequently and does not use 8 quite as much as I. He is on Win 7/64.

                                                         

                                                        So we have empirical evidence that they are able to work together.

                                                         

                                                        However, I do know that my current setup is not working! I'll have to go through Adobe to uninstall/reinstall Acrobat 8, so it may take me a few days to get back to this problem. Thank you very much for all your suggestions so far.

                                                        • 25. Re: Save as PDF generates SPLWOW64.EXE error
                                                          Mike Wickham Community Member

                                                          Sometimes it works, but Adobe reps have warned us not to do it. Acrobat

                                                          and Reader installations, especially different versions, step all over

                                                          each other when they install, and cause problems that you may not see

                                                          until you eventually try to use a feature or program setting that you

                                                          normally don't use, or until you run an updater. Add in operating

                                                          systems changes and you further increase the chance of failure. And I've

                                                          noticed that recent Acrobat updates actually reset some of my

                                                          preferences back to defaults without asking.

                                                           

                                                          The installers are actually supposed to uninstall old versions before

                                                          installing the new, but don't always do so. I especially imagine that

                                                          they don't do it when, for example, you reinstall Acrobat 8 on a machine

                                                          that has Reader X, since version X didn't exist when the installer was

                                                          created.

                                                           

                                                          Anyway, there are many that say they have multiple versions functioning

                                                          fine for them on the same machine. There are also many that we have

                                                          helped here, simply by having them follow Adobe's recommendation to have

                                                          Acrobat only or Reader only.

                                                          • 26. Re: Save as PDF generates SPLWOW64.EXE error
                                                            Mike Wickham Community Member

                                                            I forgot to mention that I agree with Arnis that the upgrade to Acrobat

                                                            X would be wise for Windows 7/64.

                                                            • 27. Re: Save as PDF generates SPLWOW64.EXE error
                                                              Arnis Gubins ACP/MVPs

                                                              Theresa,

                                                               

                                                              You can also install a penny in a fuse box and things will appear to work, but there may be unintended consequences down the road...

                                                              • 28. Re: Save as PDF generates SPLWOW64.EXE error
                                                                TdeV1 Community Member

                                                                Arnis Gubins wrote:

                                                                 

                                                                You can also install a penny in a fuse box and things will appear to work, but there may be unintended consequences down the road...

                                                                 

                                                                Arnis, I'm not going to list that answer as "helpful" I promise you!