3 Replies Latest reply: Sep 26, 2012 8:55 PM by Art0021 RSS

    Unable to locate the Paper Capture recognition service

    Art0021

      Domain Enviroment using Windows 7 32-bit and Adobe X Pro (Same issue experienced using 9 Pro)

       

      When attempting to use the OCR feature in Acrobat I receive the error "Unable to locate the Paper Capture recognition service". I've replaced the drs832.dll in System32 and plug_ins folder. Issue seems to be access related as an admin account can successfully use the OCR feature. Other than the Acrobat folder and the drs832.dll file in System32, would a user need access to run OCR?

       

      Thanks in advance