Welcome to the forum.
- Where did those problem MOV files come from?
- What are the full specs.of those files?
- When you Imported them into PrE, did you allow for the Conformation process to complete 100%?
Thank you for your reply.
- The video file source is a Panasonic DMC-TZ3 camera I've been using for three years and has been the source for video clips for all my slide shows.
- A typical file is 20MB and Quick Time movie.
- I'm not sure what "Conformation process" is, however I treated the new "bad" files the same as the old "good" files. Both have audio in Elements9 Organizer; but moved into PrE9 the older "good" file still has audio and the new "bad" file doesn't. I didn't rush this process and have repeated it several times with the same results. I also reinstalled Quick Time but no change.
I'd appreciate any additional guidance you have.
If you are running 64-bit Windows install ffdshow and see if that fixes it. This is what Adobe advised me to do when I had similar problems - apparently 64-bit PRE does not have a native DirectShow codec.
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