My daughter is running Adobe Reader 9.4.5 and Adobe Flash Player 10 Active X
on a Dell Dimension 4400 system with
Windows XP Home Edition version 2002 Service Pack 3.
During a full system backup using Seagate DiskWizard version 11.0.8326
each time folder C:\Windows\Cache\Adobe Reader 6
is accessed the pc freezes with the Blue Screen error
IRQL NOT LESS OR EQUAL ERROR 0x0000000A
(0x00000166, 0x00000002, 0x00000000, 0x804E5443).
Each time the Adobe Reader 6 folder is opened manually, the system presents a spinning
CD icon superimposed on the cursor and attempts to access the CD drive.
The access ultimately fails since there is no CD loaded because there is no intent to install
anything at the moment.
Through a manual process of backing up each of the the files in the Adobe Reader 6 folder
individually, one at a time, I strongly suspect the problem file to be instmsiw.exe.
Can the folder C:\Windows\Cache\Adobe Reader 6 and the files it contains simpley be deleted?
Are there any registry entries or issues that must be addressed before deleting these files?
What is the best way to free up space on the C drive that is apparently being occupied by
files left over from the install of a prior version of Adobe Reader?
The folder C:\Windows\Cache\Adobe Reader 6 contains the following files:
0x0409.ini 5KB Configuration Settings 2/18/2003
abcpy.ini 2KB Configuration Settings 3/24/2003
Adobe Reader 6.0.msi 2198KB Windows Installer 5/19/2003
Data1.cab 23334KB WinZip file 5/19/2003
instmsia.exe 1669KB Application 3/11/2002
instmsiw.exe 1780KB Application 3/11/2002
Rdr60ENU.itw 16KB ITW file 5/11/2003
Rdr60ENU.mst 4KB MST file 4/16/2003
Setup.exe 212KB Application 5/19/2003
Setup.ini 2KB Configuration Settings 5/19/2003
Thank you for any assistance you can provide.
Go to Add/Remove Programs in Control Panel and uninstall Adobe Reader 6. That version poses a security risk to your system and should be removed a.s.a.p.
After you remove it, reboot and then delete the "Adobe Reader 6" folder at the location you mentioned above.
Then go to http://get.adobe.com/reader/direct/ and download version 9.4
After that installs, download the latest patch for it by opening the program, then go to Help | Check For Updates.
As a precaution, download the free version of Malwarebytes from here: http://www.malwarebytes.org/products/malwarebytes_free and then run a full system scan.