3 Replies Latest reply on Nov 21, 2011 8:43 PM by Todd_Kopriva

    Problem exporting Premiere Pro CS5.5 projects with still photos and h264 video


      I'm a longtime Final Cut Pro user and evaluating Premiere Pro for my workplace before making the switch. I have been running into several problems when I try to export raw h264 video from a Canon 5D combined with still images on a Macbook Pro. Either I receive an error in Premiere Pro saying, "Error compiling movie. Unknown error." or Adobe Media Encoder appears to continue exporting (the time elapsed bar continues to move) even though the time remaining stays frozen once it hits a photo it doesn't like. It's not always the same photo.


      I've spent several days trying to troubleshoot the issue, including batch resizing all photos to 1920 wide (to match the video settings), and it hasn't work. The sequence is currently set to render in ProRes 422. I've also tried HDV 1080p30 and MPEG-4. I cannot find any consistency with the errors. Occasionally an export will work, but every couple still photos will look like green static. I've also tried batch converting the photos in Photoshop to PNG and GIF without any luck. I'd include my default export settings but I've pretty much tried it all. I'm just trying to figure out what's causing the error since the message is very vague.


      Couple other notes:

      There's plenty hard drive space available for export

      I can export the DSLR video (h264, 1080p30) without still photos no problem

      I can edit the same still photos and video in Final Cut with no problem

      I have the same problem with auto-save on and off

      I tried re-installing production premium, deleting the preference files and cleaning the media cache - no luck. I also tried exporting under a different user account and it wouldn't work.


      This is driving absolutely crazy. I'm affraid to use PP on deadline because I don't see any issues until it's time to export. Any ideas would be greatly appreciated. Thanks!


      - McKenna