The layer consists only of a photoshop file. The operator is not using any plugins or even any kinds of effect, just trying to paint on the layer which aside from what's being painted on is only a photoshop file of a simple graphic.
Doing anything else in the composition is as fast as ever, but if the layer is open, saving, painting, scrubbing through, any activity at all is painfully slow almost to the point of a crash.
The piece of media is located in the same place as all the other assets in the project and there's been no bandwidth issues I can see with the storage location, testing both with other parts of the project, plus streaming HD uncompressed and prores movs plus everyone else on the network also using this storage The problems as near as I can tell definitely seem to be totally isolated to the layer.
I've tried resetting the machine and also clearing the Pram. Can anyone help?
Update: The operator now reports that the file is working fine. In an attempt to fix it he downloaded the file off of the network storage where it was originally located to the local. It didn't work and the performance was exactly the same as it had been, then about 10 minutes later, inexplicably the layer now works fine. If anyone still wants to help I'm all ears about an explanation because if it can magically fix itself like that it can just as easily break itself all over again.
...I'm all ears about an explanation because if it can magically fix itself like that it can just as easily break itself all over again.
The moral to this tale: don't work across a network with AE. Import footage from the network, work on local storage, and use the network as the final repository for completed projects & files.