Maybe someone from Adobe will read this and call you to help.
I concur 100% with Neale's linked articles. Without knowing a lot more, about your computer (more detail, the better), you Source Footage and your Project's Preset, eveything would be just guesses, and uninformed guesses, at that.
The second article that he linked to starts as a general checklist for getting the most out of PrE, and making it more stable. Then, it goes into links to help one tune up their system, and the OS. Last, there are links to articles on troubleshooting a problem.
Please let us know more, and do look over both linked articles, plus their additional links.
Also, have you examined the footage from that pocket still camera to see what codec it uses? You can open it with a program like G Spot or Media Info.
Video from many of these pocket still cameras is MJPEG-AVI, a codec that does not work well in Premiere Elements and must be converted first.
I think its best to return tis sofe ware for a refund! This software is garbage when they create an entire community web site to help out with problems thats a red flag for me! How about manufacturing something you can down load and it works!
Captain Bob Santangelo,
Licensed United States Coast Guard Captain/Email Me At: email@example.com Owner Kankakee River Valley Guide Service
Professional Full-Time Guide & Senior Tackle Design Research & Development Engineer/Midwest Division of www.jerrysflies.com
Adobe offers a "no questions asked," 30 day return policy. I would just make sure to return it, prior to 30 days.
Sorry that it didn't work for you.
And, of course, if you want to contact Adobe, you should contact Adobe.
You will find a Contact Adobe button at the bottom of every page on this web site.
That's how to Contact Adobe. Kicking people who are trying to help you is not.