9 Replies Latest reply on Dec 12, 2011 4:25 PM by clngr

    Adobe Indesign CS5.5 Disc - Installer failed to initialize

    Davidofi

      I have been trying unsuccessfully to install my Adobe Indesign cs5.5 disc for the first time into my Dell Latitude E6400 laptop (Windows vista, intel core2 /duo - I meet all the system requirements). I keep getting the message "Installer failed to initialize. Please contact Adobe support."

       

      I followed the indesign cs5 help suggestions at adobe.com and ran the Adobe Cs5 cleaner tool. This did not help. I also turned off my anti-virus to be sure.

       

      Should I instead download the program from the internet and then enter my serial code? Is this my only option? Could you please give me some other suggestions.  Your help is greatly appreciated.

       

      David