3 Replies Latest reply on Nov 25, 2011 8:10 AM by nealeh

    Premiere Elements 9 troubleshooting


      I have a Dell Vostro 3500 notebook. (Intel Core i5, Quad, 64-bit, 4G RAM) Running Windows 7 Professional



      1. I recently purchased Adobe Premiere Elements 9 and also registered my copy via the Internet.

      When I open the programme, I continuously receive the following message:

      "The ordinal 345 could not be located in the dynamic link library COMCTL32.dll."


      What should I do?


      2. Then, I managed to completely edit a project, but just when it should start with the rendering process the following message appears on-screen…

      Heading "Adobe Premiere Elements 9 has stopped working"

      A problem caused the program to stop working correctly.

      Windows will close the program and notify you if a solution is



      I’m quite frustrated. Could you please assist?

      Thanking you in advance


      mailto: manualr@gmail.com

      PS: with my purchase of Elements 9 I only see/received ONE (1) TITLE THEME and ONE (1) DISK MENU (Purple and green backgrounds). Are there others available or should I get Activitation Keys for more themes?