I have a Dell Vostro 3500 notebook. (Intel Core i5, Quad, 64-bit, 4G RAM) Running Windows 7 Professional
1. I recently purchased Adobe Premiere Elements 9 and also registered my copy via the Internet.
When I open the programme, I continuously receive the following message:
"The ordinal 345 could not be located in the dynamic link library COMCTL32.dll."
What should I do?
2. Then, I managed to completely edit a project, but just when it should start with the rendering process the following message appears on-screen…
Heading "Adobe Premiere Elements 9 has stopped working"
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is
I’m quite frustrated. Could you please assist?
Thanking you in advance
PS: with my purchase of Elements 9 I only see/received ONE (1) TITLE THEME and ONE (1) DISK MENU (Purple and green backgrounds). Are there others available or should I get Activitation Keys for more themes?
Are you saying that with a missing file you were able to complete a project? You should reinstall the app to see if that solves the message part. For the crash, tell us if the reinstallation helped. You should receive a content DVD as a part of your purchase. You didn't? That is standard.
You also should contact Adobe Tech Support for these kinds of issues. They'll be able to walk you through some troubleshooting steps more effectively than we can here on this forum.
The program download version doesn't include the extra content - you need to do that separately from http://www.adobe.com/special/premiereel/downloads/
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