1 Reply Latest reply: Nov 25, 2011 4:33 AM by Carl Sun RSS

    MAC snow leopard - CS5 with all updated - Extension Manager seems to do nothing

    bdaul Community Member

      I have my macbook pro with snow leopard.  CS5 updated to current...I have a mxp file...I click on it...ext. manager comes up on the tool bar...but nothing else...nothing in the window...just to make sure, I downloaded the ext. manager (CS5.0) again...same thing...nothing.  I click on ABOUT EXT. MANAGER and nothing shows up.

       

      Suggestions?   I want to get this mxp file to work.

       

      Thanks,  --bill

        • 1. Re: MAC snow leopard - CS5 with all updated - Extension Manager seems to do nothing
          Carl Sun Adobe Employee

          1. Please delete all files under "/Users/<YourUserName>/Library/Preferences/Macromedia/Flash Player/#Security/FlashPlayerTrust/".

          2. If step 1 doesn't work, please delete "/Users/<YourUserName>/Library/Preferences/Adobe/Extension Manager CS5/exman_uiPreferences.xml".

          3. If step 2 doesn't work, please run command from terminal: sudo "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5"

          4. If step 3 doesn't work, please create a file named "ExManLog.YES" under "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS", then launch Extension Manager. You will get log files from "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5". Please provide log files to help troubleshooting.