5 Replies Latest reply on Nov 25, 2011 1:20 PM by MMerck

    Premiere Elements 10 64 bit won't start


      My issue:

      When I try to start Adobe Premiere Elements 10 64 bit the program will start to launch and then windows will announce "Adobe Premiere Elements 10 has stopped working"


      My System:

      HP Elitebook 8540w

      Intel i7 M640 CPU

      8GB Ram

      64bit operating system

      Nvidia Quadro FX 880M


      I have tried: (I'll try to remember everything)


      Restarting after every uninstall mentioned in the I have tried section

      Uninstalling antivirus

      Stopping all programs and unneccessary services I could find

      Updating video and sound card drivers to the latest version

      Updated to latest version of Quicktime

      Clean up hard drive and temp files

      Uninstalled NVidea 3D Driver, PhysX System, nview and HD Audio Driver, leaving only the primary display driver

      Checked event viewer looking for any logged issues.  It always fails on display.dll.  Details below


      Faulting application name: Adobe Premiere Elements.exe, version:, time stamp: 0x4e791009

      Faulting module name: Display.dll, version:, time stamp: 0x4e78fee0

      Exception code: 0xc0000005

      Fault offset: 0x00000000000230bc

      Faulting process id: 0x874

      Faulting application start time: 0x01ccaba6fa61d433

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Display.dll

      Report Id: 3c543fc1-179a-11e1-ad00-68b599f767d3


      Any ideas?