0 Replies Latest reply on Nov 26, 2011 1:14 PM by jasblueberry88

    Error getting license

    jasblueberry88

      Hi,

       

      I need help desperately.  I have tried different ways but still doesn't seem to resolve the issue.

       

      I have a AVLabs AVL992.  I downloaded an ebook from Borders and saved onto my computer.  Yes, the file came up as acsm.

       

      So I download the Adobe Digital Edition as per instructions.

       

      I went to Add item and try to pull the file from my computer and get the following message.

       

      License server communication problem:  - E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

       

      Can anyone help me to resort the issue?  I don't know much about all these formatting.  I just want to be able to transfer the file across to the AVL992 e-reader so I can read my book.

       

      Thanking anyone in advance.

       

      Jasblueberry88