7 Replies Latest reply on Nov 28, 2011 7:41 PM by pwillener

    Flash Player version 11,1,102,55 keeps uninstalling itself !

    Stewert69

      As stated in the topic, Flash Player version 11,1,102,55 keeps uninstalling itself. I DO NOT uninstall it. Whenever my computer restarts, I go to a web page that requires Flash Player, and I have to Install Flash Player. After Installing Flash Player, everything works fine, Until I resart my computer.

       

      I am using Win7 on the HP Touchsmart 300 with IE9. This issue started to occur after the last Flash Player update. I have done a complete uninstall as shown in the forums, and then reinstalled, However, The problem persists.

       

      I have run out of ideas. Any help would be appreciated.

        • 1. Re: Flash Player version 11,1,102,55 keeps uninstalling itself !
          pwillener Level 8

          What browser?

           

          What files do you have in

          • C:\Windows\system32\Macromed\Flash
          • C:\Windows\syswow64\Macromed\Flash

          before the restart, and after the restart?

          • 2. Re: Flash Player version 11,1,102,55 keeps uninstalling itself !
            Stewert69 Level 1

            I have included screen shots of both directories.

            C:\Windows\system32\Macromed\Flash

            SNAG-0001.jpg

            C:\Windows\syswow64\Macromed\Flash

            SNAG-0000.jpg

            This is just after reinstalling flash, I will now restart my PC to see what is in there afterwards.

            Hope this will help.

            • 3. Re: Flash Player version 11,1,102,55 keeps uninstalling itself !
              Stewert69 Level 1

              These are the screenshots after restarting my computer.

               

              C:\Windows\system32\Macromed\Flash

              SNAG-0002.jpg

              C:\Windows\syswow64\Macromed\Flash

              SNAG-0003.jpg

              And yes, I can see that there are 2 files missing in the second directory.

              The question is why are they being deleted?

              • 4. Re: Flash Player version 11,1,102,55 keeps uninstalling itself !
                pwillener Level 8

                Can you post the content of the FlashInstall.log file from that folder where the files went missing?

                • 5. Re: Flash Player version 11,1,102,55 keeps uninstalling itself !
                  Stewert69 Level 1

                  Contents of Flashinstall.log

                   

                  =O====== M/11.1.102.55 2011-11-26+22-51-06.726 ========
                  0000 [I] 00000010 "C:\Users\BOBBYB~1\AppData\Local\Temp\3110.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8
                  0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                  0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0005 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx
                  0006 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe
                  0007 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.dll
                  0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  =X====== M/11.1.102.55 2011-11-26+22-51-09.178 ========

                  =O====== M/10.1.102.64 2011-11-26+22-54-14.071 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -uninstall activex
                  0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0002 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0003 [I] 00000018
                  0004 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0005 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                  0006 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                  0007 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                  0008 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                  0009 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                  0010 [W] 00001021
                  =X====== M/10.1.102.64 2011-11-26+22-54-14.461 ========

                  =O====== M/10.1.102.64 2011-11-26+22-54-14.523 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -install
                  0001 [E] 00001013
                  =X====== M/10.1.102.64 2011-11-26+22-54-14.601 ========

                  =O====== M/11.1.102.55 2011-11-26+23-01-44.375 ========
                  0000 [I] 00000010 "C:\Users\BOBBYB~1\AppData\Local\Temp\9B76.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 6
                  0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0004 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx
                  0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe
                  0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.dll
                  0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                  =X====== M/11.1.102.55 2011-11-26+23-01-47.636 ========

                  =O====== M/11.1.102.55 2011-11-26+23-01-30.663 ========
                  0000 [I] 00000010 C:\Users\BOBBYB~1\AppData\Local\Temp\IDC2.tmp\FP_AX_CAB_INSTALLER64.exe
                  0001 [I] 00000011 1
                  =X====== M/11.1.102.55 2011-11-26+23-02-05.779 ========

                  =O====== M/10.1.102.64 2011-11-27+22-42-05.335 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -uninstall activex
                  0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0002 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0003 [I] 00000018
                  0004 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0005 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                  0006 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                  0007 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                  0008 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                  0009 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                  0010 [W] 00001021
                  =X====== M/10.1.102.64 2011-11-27+22-42-05.881 ========

                  =O====== M/10.1.102.64 2011-11-27+22-42-05.944 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -install
                  0001 [E] 00001013
                  =X====== M/10.1.102.64 2011-11-27+22-42-06.006 ========

                  =O====== M/11.1.102.55 2011-11-27+23-30-20.734 ========
                  0000 [I] 00000010 "C:\Users\BOBBYB~1\AppData\Local\Temp\F1DF.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 6
                  0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0004 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx
                  0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe
                  0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.dll
                  0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                  =X====== M/11.1.102.55 2011-11-27+23-30-23.277 ========

                  =O====== M/11.1.102.55 2011-11-27+23-29-59.692 ========
                  0000 [I] 00000010 C:\Users\BOBBYB~1\AppData\Local\Temp\IDC2.tmp\FP_AX_CAB_INSTALLER64.exe
                  0001 [I] 00000011 1
                  =X====== M/11.1.102.55 2011-11-27+23-30-30.219 ========

                  =O====== M/10.1.102.64 2011-11-27+23-54-25.189 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -uninstall activex
                  0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0002 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0003 [I] 00000018
                  0004 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0005 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                  0006 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                  0007 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                  0008 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                  0009 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                  0010 [W] 00001021
                  =X====== M/10.1.102.64 2011-11-27+23-54-26.047 ========

                  =O====== M/10.1.102.64 2011-11-27+23-54-26.141 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -install
                  0001 [E] 00001013
                  =X====== M/10.1.102.64 2011-11-27+23-54-26.188 ========

                  =O====== M/11.1.102.55 2011-11-28+00-12-28.512 ========
                  0000 [I] 00000010 "C:\Users\BOBBYB~1\AppData\Local\Temp\4848.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 6
                  0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0004 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx
                  0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe
                  0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.dll
                  0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                  =X====== M/11.1.102.55 2011-11-28+00-12-30.946 ========

                  =O====== M/11.1.102.55 2011-11-28+00-10-22.886 ========
                  0000 [I] 00000010 C:\Users\BOBBYB~1\AppData\Local\Temp\IDC2.tmp\FP_AX_CAB_INSTALLER64.exe
                  0001 [I] 00000011 1
                  =X====== M/11.1.102.55 2011-11-28+00-12-36.156 ========

                  =O====== M/10.1.102.64 2011-11-28+00-16-47.823 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -uninstall activex
                  0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0002 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0003 [I] 00000018
                  0004 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx 5
                  0005 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                  0006 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                  0007 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                  0008 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                  0009 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                  0010 [W] 00001021
                  =X====== M/10.1.102.64 2011-11-28+00-16-48.479 ========

                  =O====== M/10.1.102.64 2011-11-28+00-16-48.619 ========
                  0000 [I] 00000010 "C:\ProgramData\MediaMall\if.exe" -install
                  0001 [E] 00001013
                  =X====== M/10.1.102.64 2011-11-28+00-16-48.681 ========

                  =O====== M/11.1.102.55 2011-11-28+00-22-15.273 ========
                  0000 [I] 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe" 
                  0001 [E] 00001042
                  =X====== M/11.1.102.55 2011-11-28+00-22-29.946 ========

                  =O====== M/11.1.102.55 2011-11-28+00-27-32.497 ========
                  0000 [I] 00000010 "C:\Users\BOBBYB~1\AppData\Local\Temp\8DCF.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 6
                  0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                  0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                  0004 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11e.ocx
                  0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe
                  0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.dll
                  0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                  0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                  =X====== M/11.1.102.55 2011-11-28+00-27-35.897 ========

                  =O====== M/11.1.102.55 2011-11-28+00-27-18.964 ========
                  0000 [I] 00000010 C:\Users\BOBBYB~1\AppData\Local\Temp\IDC2.tmp\FP_AX_CAB_INSTALLER64.exe
                  0001 [I] 00000011 1
                  =X====== M/11.1.102.55 2011-11-28+00-27-37.231 ========

                  • 6. Re: Flash Player version 11,1,102,55 keeps uninstalling itself !
                    Stewert69 Level 1

                    And then suddenly today, Everything works without reinstalling? Strange..... No fix was suggested, nothing updated, and yet, flash is still there after several reboots. Hmmm....

                    • 7. Re: Flash Player version 11,1,102,55 keeps uninstalling itself !
                      pwillener Level 8

                      Something very strange is going on; every day (except on the last day in the log), the following was executed:

                      "C:\ProgramData\MediaMall\if.exe" -uninstall activex
                      

                       

                      I have no idea what that is, but it does uninstall (some part of) Flash Player.