3 Replies Latest reply on Nov 28, 2011 2:22 AM by John Hawkinson

    InDesign network connection lost.


      Hello all,


      I've got a serious problem with my InDesign. When I edit or create documents in InDesign it randomly says (after 5 - 10 minutes) "The network connecion was lost for the file '...indd' or the file was modified by another process.

      Here is a screenshot of the error messageSchermafbeelding 2011-11-28 om 10.39.48.png


      After I click on OK, InDesign shut's down. When I reopen InDesign nothing is lost usually, and then after 5 - 10 minutes the same problem.


      I've allready tried several thins to solve this problem;

      - I tried a wierd connection but that diddnt solve the problem (Usually im working wireless)

      - I did make sure that I was the only one wokring with these folders. So nobody els could modify or edit the files.

      - Cancel to recover the document after InDesign shuts down also diddnt solve the problem.

      - When working home, the same problem occurs


      Does anyone have an idea how to solve this frustrating problem?

      The mac I work on is a MacBook Pro form mid 2010.

      Running os X 10.7.2 (aka lion)


      Thank you in advance,

      Roel Swanenberg

        • 1. Re: InDesign network connection lost.
          John Hawkinson Level 5

          Tell us about your networking environment.

          • 2. Re: InDesign network connection lost.
            RSwanenberg Level 1

            Sorry forgot to mention.


            Were working here with a simple domain network ( 10 - 12 users in the domain )

            We have one file server, thats were the InDesign documents are saved.

            And we got one email sever.

            This is mainly a windows network, we got 2 macs connected. (where my macbook is 1 of the 2)


            I connect with my macbook to the file server via smb://servername

            Never had a problem with that, worked 100% fine for the last year.

            And this problem doesnt occur with other files that are stored on the file server (Think of Photoshop documents and Illustrator documents)



            • 3. Re: InDesign network connection lost.
              John Hawkinson Level 5

              So you see the problem on the wired network in your office from a Mac InDesign client to a Windows SMB server via SMB.


              Try running "ping -s 1400 servername" in a Terminal.app and then hit ^C after you experience this problem and look at the packet statistics. netstat -ss output before and after the problem might also be interesting. Not sure how to get the SMB equivalent of nfsstat -c, which is really what you want.


              Problems with the other Mac client?