1 Reply Latest reply on Nov 28, 2011 10:12 AM by Carl E. Myers Jr.

    Retrieving Install is stuck

    ar.garcia

      Windows 7 64-bit

      IE 9

      Install file from adobe.com

       

      I have tried running and saving, but the result is always the same. It downloads and then a screen comes up with a status bar that is labeled Retrieving Installation. No matter how long I leave it up there the status bar remains at 0%.

       

      I have uninstalled the previous version of Flash Player and tried to install.

      I have also followed other suggestions that I found in this forum for other problems; including using various links for install. Nothing is working.

       

      Please help