2 Replies Latest reply: Nov 29, 2011 6:19 PM by FresnoDoug RSS

    Photoshop CS5.1 printing issue


      I am unable to print anything in Photoshop. I just upgraded to CS5.1, 64-bit, from CS3. When I use the print command I get the message "The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing."


      When I click OK, I then get "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents."


      How can I check my printer settings or select a printer when I can't get the print dialog to appear? I get these messages no matter what files I open.


      I have a second computer on which I just did a new install of CS5.1 (not an upgrade), with the same printers and drivers, and it works fine.


      Any suggestions?



        • 1. Re: Photoshop CS5.1 printing issue
          Curt Y Community Member

          There really is no such thing as an upgrade.  It is all the same program, just a price break.  So you probably have some printer issues left over from the previous version on the computer you "upgraded" to CS5.1.


          Check to see it you have the correct printer listed.


          If that looks OK you might reset the preferences and it will clean out any junk that might be a problem.  Start PS and IMMEDIATELY hold down the ctrl + alt + shift keys.  You should get a reset window.  A little tricky, so keep trying if it does not work the first time.

          • 2. Re: Photoshop CS5.1 printing issue
            FresnoDoug Community Member

            I solved the problem simply by changing the computer's default printer. Strangely, the printer that was the default printer works fine now that it is not the default printer.


            Sent from my iPhone