3 Replies Latest reply on Dec 1, 2011 1:34 AM by Xircal

    Adobe reader X cannot open in protected mode

    adelatorre

      I am getting the message "Adobe Reader cannot open in Protected Mode due a problem with your system configuration.

       

      None of the threads or other troubleshooting tips I've found have resolved this.

       

      Just clicking on the Adobe Reader icon by itself causes the problem. 

       

      Here's my process explorer output.

       

      Process PID CPU Private Bytes Working Set Description Company Name
      System Idle Process 0 98.46 0 K 28 K 
      System 4  0 K 236 K 
      Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
      smss.exe 576  172 K 440 K Windows NT Session Manager Microsoft Corporation
        csrss.exe 640  1,680 K 3,652 K Client Server Runtime Process Microsoft Corporation
        winlogon.exe 664  7,948 K 8,200 K Windows NT Logon Application Microsoft Corporation
         services.exe 712  2,240 K 4,556 K Services and Controller app Microsoft Corporation
          vmacthlp.exe 892  964 K 3,248 K VMware Activation Helper VMware, Inc.
          svchost.exe 912  3,204 K 6,352 K Generic Host Process for Win32 Services Microsoft Corporation
           wmiprvse.exe 2160  4,376 K 6,028 K WMI Microsoft Corporation
           wmiprvse.exe 3392  7,644 K 6,916 K WMI Microsoft Corporation
           wmiprvse.exe 1124  2,664 K 6,116 K WMI Microsoft Corporation
          svchost.exe 1000  2,068 K 4,740 K Generic Host Process for Win32 Services Microsoft Corporation
          btservice.exe 1096  11,720 K 22,260 K BeyondTrust Shared Service BeyondTrust Software, Inc.
          MsMpEng.exe 1112  90,952 K 56,476 K Antimalware Service Executable Microsoft Corporation
          svchost.exe 1256  18,404 K 29,452 K Generic Host Process for Win32 Services Microsoft Corporation
          svchost.exe 1284  1,536 K 3,980 K Generic Host Process for Win32 Services Microsoft Corporation
          svchost.exe 1400  1,496 K 3,700 K Generic Host Process for Win32 Services Microsoft Corporation
          spoolsv.exe 1500  4,840 K 7,208 K Spooler SubSystem App Microsoft Corporation
          jqs.exe 1820  2,360 K 1,476 K Java(TM) Quick Starter Service Sun Microsystems, Inc.
          vmamqpd.exe 1892  2,500 K 5,260 K VMware AMQP Service VMware, Inc.
          vmtoolsd.exe 388  7,304 K 9,404 K VMware Tools Core Service VMware, Inc.
          vmware-update-agent.exe 460  7,880 K 12,176 K 
          CcmExec.exe 532  15,296 K 26,724 K CCM Executive Microsoft Corporation
          VMUpgradeHelper.exe 1432  1,408 K 4,896 K VMware virtual hardware upgrade helper application VMware, Inc.
          alg.exe 544  1,364 K 3,944 K Application Layer Gateway Service Microsoft Corporation
         lsass.exe 724  5,068 K 2,028 K LSA Shell (Export Version) Microsoft Corporation
      explorer.exe 3536  22,392 K 30,256 K Windows Explorer Microsoft Corporation
      VMwareTray.exe 3756  5,768 K 8,372 K VMware Tools tray application VMware, Inc.
      VMwareUser.exe 3788  7,564 K 11,000 K VMware Tools Service VMware, Inc.
      msseces.exe 3812  14,640 K 19,180 K Microsoft Security Client User Interface Microsoft Corporation
      acrotray.exe 3904  4,364 K 7,148 K AcroTray Adobe Systems Inc.
      jusched.exe 3948  3,272 K 5,604 K Java(TM) Update Scheduler Sun Microsystems, Inc.
      ctfmon.exe 3976  2,852 K 4,388 K CTF Loader Microsoft Corporation
      procexp.exe 1276 1.54 16,208 K 23,264 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
      AcroRd32.exe 1152  1,548 K 5,616 K Adobe Reader  Adobe Systems Incorporated

      Process: AcroRd32.exe Pid: 1152

      Name Description Company Name Version
      AcroRd32.exe Adobe Reader  Adobe Systems Incorporated 10.1.0.534
      advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755
      btpload32.dll BeyondTrust Profiler Loader BeyondTrust Software, Inc. 5.1.0.10
      clbcatq.dll  Microsoft Corporation 2001.12.4414.700
      comctl32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.6028
      comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512
      comres.dll  Microsoft Corporation 2001.12.4414.700
      ctype.nls  
      gdi32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698
      imm32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512
      kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781
      locale.nls  
      msctf.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512
      msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512
      msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512
      ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.6055
      ntmarta.dll Windows NT MARTA provider Microsoft Corporation 5.1.2600.5512
      ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.6010
      oleaut32.dll  Microsoft Corporation 5.1.2600.6058
      privman32.dll BeyondTrust PowerBroker Desktops DLL BeyondTrust Software, Inc. 5.1.0.42
      psapi.dll Process Status Helper Microsoft Corporation 5.1.2600.5512
      rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.6022
      samlib.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512
      secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834
      shell32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.6072
      shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912
      sortkey.nls  
      sorttbls.nls  
      unicode.nls  
      user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512
      userenv.dll Userenv Microsoft Corporation 5.1.2600.5512
      uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512
      version.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512
      wldap32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512