2 Replies Latest reply on Dec 3, 2011 12:29 AM by Dogminder

    Programme crashing

    Dogminder Level 1

      I've just upgraded from Premiere Pro CS3 to CS5.5 and am having a strange problem.

       

      Every time I place my curser at the bottom of the Effects panel, the program crashes. I don't even have to click on anything, simply by placing the curser at the bottom of the effects panel it happens - every time.

       

      Can anybody please shed any light on this.

       

      I'm running Windows 7 (64-bit) and have the required spec.

        • 1. Re: Programme crashing
          John T Smith Adobe Community Professional & MVP

          More information needed for someone to help http://forums.adobe.com/thread/416679
          .
          Some is general about your computer and OS, some is specific to video editing
          .
          Build a Configuration file http://www.piriform.com/speccy
          .
          Brand/Model Computer (or Brand/Model Motherboard if self-built)
          .
          How much system memory you have installed, such as 2Gig or ???
          .
          Your security settings, such as are YOU the Administrator
          -and have you tried to RIGHT click the program Icon and then select
          -the Run as Administrator option (for Windows, not sure about Mac)
          .
          Your Firewall settings and brand of anti-virus are you running
          .
          Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
          -or the brand/model graphics chip if on the motherboard
          -and the exact driver version for the above graphics card/chip
          -and how much video memory you have on your graphics card
          .
          Brand/Model sound card, or sound "chip" name on Motherboard
          -and the exact driver version for the above sound card/chip
          .
          Size(s) and configuration of your hard drive(s)... example below
          -and how much FREE space is available on each drive (in Windows
          -you RIGHT click the drive letter while using Windows Explorer
          -and then select the Properties option to see used/free space)
          .
          Windows Indexing is BAD http://forums.adobe.com/thread/676303
          .
          While in Properties, be sure you have drive indexing set OFF
          -for the drive, and for all directories, to improve performance
          .
          Some/Much of the above are available by going to the Windows
          Control Panel and then the Hardware option (Win7 option name)
          OR Control Panel--System--Hardware Tab--Device Manager for WinXP
          .
          And the EXACT type and size of file that is causing you problems
          -for pictures, that includes the camera used and the pixel dimensions
          .
          Plus Video-Specific Information http://forums.adobe.com/thread/459220
          .
          Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220
          .
          If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the

          troubleshooting link

          • 2. Re: Programme crashing
            Dogminder Level 1

            Many thanks, I think I managd to fix it.