3 Replies Latest reply on Dec 7, 2011 2:05 AM by Nash_John

    Problem with getting file in Adobe Premiere Elements 4


      I have owned Adobe Premiere Elements 4 for several yeas now. I love this program. I just started having problems with the program 2 week ago. When I enter a project and try to get media from a file, I clik on the file and then click open and that is when adobe premier elements shuts down. There is no error displayed at the time of the program closing so I looked at the event log in the computer and this is what I found.


      The entry <C:\USERS\DE\APPDATA\ROAMING\ADOBE\PREMIERE ELEMENTS\4.0\DVD MENUS TREE> in the hash map cannot be updated.



      Faulting application Adobe Premiere Elements.exe, version, time stamp 0x46df9114, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000005, fault offset 0x00067d60, process id 0x1a04, application start time 0x01ccafe3ceac9676.


      I have checked to be sure that all driver are current.

      Not sure how to fix this Please help.


      Thank you

      Deana Schwark