How much free space is on your C drive? When did you last defragment this drive and clear it of tmp files?
Are your video projects and media on your C drive or on a second or external drive?
Welcome to the forum.
I am a bit confused by your statement:
When I enter a project and try to get media from a file, I clik on the file and then click open and that is when adobe premier elements shuts down.
The Open command is used to Open a Project, and not an Asset. With Open, the program is looking for a PREL (the Project) file. Does the above statement contain a typo, or are you trying to Open the AV files?
With Assets, you would Import the Asset with Get Media, and in the case of material on your computer would use Get Media>Files and Folders.
Thanks, in advance, for that clarification, and good luck,
What type of file are you selecting for import, when PrE shuts down. Have you used this type of file before also in your other PrE 4 projects.
What about importing the same file using Organizer, or importing by drag-drop, deos PrE shuts down in these cases also.