17 Replies Latest reply: Mar 21, 2013 4:50 PM by Brett N RSS

    Adobe Elements - Problems getting passed the Additional Info screen

    soneji75

      I just downloaded the free trial of Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 because I wanna give it a try before I purchase it. I have an Adobe username and ID and when I enter it at the main screen it takes me to a pop up called "your account". This screen reads, "We've successfully identified your Adobe ID account and you're just a few steps away from fee benefits. Please complete the following information." Then it askes for my DOB, to enter a personal URL and two checkboxes for Privacy Policies and Terms of Use.

       

      Through the entire process the Update Account button at the bottom is grayed out. I input all the data requested and the button never lights up. I cannot submit my data because the button stays grayed out.

       

      Any ideas?

      adobe.jpg.