3 Replies Latest reply: Dec 5, 2011 2:19 PM by Jeff A Wright RSS

    adobe Creative Suite Premum 5.5 Install fails - TWICE

    JPF2011 Community Member

      I have a new computer and virtually nothing installed on it except the MS Updates. I tried the instructions on loading the Adobe CS Premium 5.5 and followed them to the tee -twice, without deleting the first install, as the instructions did not state to delete any prior install attempts..

       

      I got the following two install failures. I have MS Windows 7 64 bit Professional installed. The Adobe part number is PN 65127685.

       

      Does anyone know what the problem is ? I could apply the update patch from within the program(s) and I can not see anything failing yet.

       

      I was told that this product comes with the ability to install on 2 computers. Will my attempt to install on a second computer now fail ? Will I have to get Adobe to reset the install counter ?

       

      !ST TIME:

      --------------

       

       

      Exit Code: 6


      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 4 error(s), 4 warning(s)

       

       

      ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------


      WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)


      ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------


      WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.0E4B02P-1021rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)


      ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------


      WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)


      ----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------


      WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)


      ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------


      ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

      MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi

       

       

      ERROR: DW050: The following payload errors were found during install:


      ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed


      -------------------------------------------------------------------------------------


       

      2ND TIME:

      ----------------

       

      Exit Code: 6


      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 10 error(s), 11 warning(s)

       

       

      WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.


      ----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------


      ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 886)


      ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 886)


      ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.(Seq 887)


      ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 887)


      ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------


      WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.6E4088P-1017rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)


      ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------


      ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

      MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


      ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------


      WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)


      ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp3938021502" Error 5 Access is denied.(Seq 74)


      ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)


      ----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------


      WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)

       

       

      ERROR: DW050: The following payload errors were found during install:


      ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed


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