I bought a medical claim form (CMS-1500) that allowed me to save patient information in it and save that basic information so when I enter another claim, I have most of the form pre filled out. Once I installed X, the form no longer allows me to save. Also, previous client forms I saved do not show the information in the individual fields or print them, but the strange thing is when I click on a specific field, that information pops in. But when I click on another field, the previous one disappears and the new field appears. Nonoe of the info. prints and it only allows me to save as a blank form now. This works the same if I open the file in X or 9 (Mac version) (It worked great for the previous 6 months on 9 before I installed X). I did commuincate with the form provider and they can't figure out what is going on either. Does anyone have any ideas on how I can recover this information or these files?
The problem of data in the fields becoming visible only when the fields have the focus is probably due to a well known problem with the Preview application on the Mac: http://kb2.adobe.com/community/publishing/885/cpsid_88564.html
So if you're dealing with a form that was corrupted with Preview, there's not a lot you can do with Reader to recover it. You can export the form data to an FZDF file with Acrobat and reimport it into the original (blank) form.
It's hard to tell what's preventing Reader 10 from saving without looking at the document in question.